Implementation Manager

Our client is at the forefront of applying machine learning research to transform the way medical conversations are understood and utilized.

In this pivotal role, you will be instrumental in the successful rollout and integration of our innovative products and services with our clients. As the main liaison for our esteemed clients, your mission will be to ensure flawless project delivery. Leveraging your superior communication skills, you will collaborate closely with both internal teams and external partners to meet project deadlines and surpass client expectations.

This role is perfect for someone who thrives in a fast-paced startup environment, values a culture of viewing challenges as opportunities, prioritizes action, indulges in their curiosity, and is committed to supporting their team’s success.

Your Responsibilities:

• Spearhead client onboarding, acting as the go-to contact for our clients during the initial setup phase. Your goal is to build trust and confidence with our clients, ensure timely and successful implementations, and facilitate a smooth transition to long-term partnerships.

• Develop, coordinate, and execute detailed project plans in collaboration with cross-functional teams, both within and outside the organization.

• Guide projects through all phases, from initiation and setup to testing, training, launch, and post-launch support, ensuring a seamless transition and stable operation.

• Proactively identify and manage project challenges and risks, crafting contingency strategies as necessary.

• Set a high bar for communication, keeping all stakeholders informed about project status, milestones, and issues in a clear and timely manner.

• Drive progress towards our objectives, taking the initiative to move projects forward with our clients and internal teams.

• Work with support and operational leaders to pinpoint and enact improvements in processes and tools, adapting to and scaling with the organization’s growth.

• Contribute to the development of scalable processes to support an increasing volume of concurrent projects.

Have a proven track record of leading successful implementation projects within the healthcare technology sector, from start to finish.

• Possess exceptional communication skills, with the ability to distill complex information into clear, concise messages.

• Are highly organized, capable of juggling multiple projects simultaneously without sacrificing quality or attention to detail.

• Are driven by results and efficiency, constantly seeking ways to streamline processes for faster delivery without compromising on quality.

• Excel at building and maintaining strong relationships with stakeholders, ensuring long-term partnerships.

• Utilize data effectively to narrate the success of pilot projects and to shape strategies that guarantee the success of these initiatives.

• Are proactive in identifying potential issues early on and are adept at proposing viable solutions.

• Are inventive and resourceful, with excellent problem-solving abilities, adept conflict resolution skills, and a proactive approach to tackling challenges.

• Have at least 5 years of experience in project management, specifically in software deployment and implementation in a B2B context.

Ideally, You Have:

• Experience with the implementation of electronic health record systems (experience with Epic is highly valued).

• A familiarity with environments that require strict adherence to privacy and security standards.

• An understanding of tiered support structures and escalation procedures.

Skills: Business-to-Business (B2B), Communication Skills, Conflict Resolution, Cross-Functional, Detail Oriented, Epic Systems, Establish Priorities, Healthcare, Identify Issues, Machine Learning, Medical Record System, Multitasking, Onboarding, Operational Support, Organizational Skills, Privacy Controls, Problem Solving Skills, Process Development, Process Improvement, Project Planning, Project/Program Management, Scalable System Development, Startup, Time Management