1st Line support - £40k - Bradford - On-Call Rota

Business and Operations Support EngineerExalto Consulting are looking to speak with candidates for a Business and Operations Support Engineer role based onsite in Bradford.This is a 24x7 IT support and operations role, working 12-hour shifts on a 4 days on / 4 days off pattern, with rotating days and nights.The role will involve:Providing 1st line support across hardware, software, connectivity, password resets and Microsoft 365Logging and managing tickets via phone, email and self-service channelsMonitoring system events, batch jobs, backups and operational alertsEscalating complex or service-impacting issues to 2nd / 3rd line teamsSupporting business-critical systems in a busy operational environmentIdeally you will have:Minimum 2 years’ service desk or 1st line IT support experienceGood knowledge of Windows, macOS, Microsoft 365 and basic networkingExperience with ITSM or ticketing tools, ideally ServiceNowStrong communication and troubleshooting skillsExposure to monitoring tools, batch processing, backups or mainframe operations would be beneficial but is not essential. #J-18808-Ljbffr