1st Line support - £40k - Bradford - On-Call Rota

Exalto Consulting are looking to speak with candidates for a Business and Operations Support Engineer role based onsite in Bradford.

This is a 24x7 IT support and operations role, working 12-hour shifts on a 4 days on / 4 days off pattern, with rotating days and nights.

The role will involve:

Providing 1st line support across hardware, software, connectivity, password resets and Microsoft 365

Logging and managing tickets via phone, email and self-service channels Monitoring system events, batch jobs, backups and operational alerts Escalating complex or service-impacting issues to 2nd / 3rd line teams Supporting business-critical systems in a busy operational environment

Minimum 2 years’ service desk or 1st line IT support experience Good knowledge of Windows, macOS, Microsoft 365 and basic networking Experience with ITSM or ticketing tools, ideally ServiceNow Strong communication and troubleshooting skills Exposure to monitoring tools, batch processing, backups or mainframe operations would be beneficial but is not essential.