IT Project Manager - Infrastructure, Service Desk, Outsourcing

IT Project Manager, Infrastructure, Service Desk, Outsourcing, ITSM, Service Management.

Our client is a is one of the world’s largest providers of air cargo handling services and a leading airline caterer. They have a requirement for a contract Project Manager to drive delivery of one or more workstreams within their Integrated Infrastructure and Cybersecurity Roadmap.

The roadmap comprises 12 initiatives running in parallel across four domains: platform engineering, security, operations, and FinOps. Specific initiatives include identity hardening and remediation, service management platform implementation, observability, endpoint and mobile device management, collaboration platform hardening, application access modernisation, privileged access management, configuration management, support model transformation, secure software development and FinOps foundation.

This role will focus predominantly on the outsourcing of their Service Desk so experience with Service Desk Outsourcing/ITSM project would be highly advantageous.

• Project Delivery: Experience leading complex multi workstream projects at enterprise scale.
• Integrated Delivery: Demonstrated experience managing multiple concurrent workstreams with cross workstream dependencies, including hard gate management and critical path coordination.
• Infrastructure and Cybersecurity Projects: Substantial experience leading or managing infrastructure projects, cybersecurity projects, or integrated programmes spanning both domains.
• Vendor and Multi Sourced Delivery: Proven experience coordinating multiple external delivery partners, contractors, and managed service providers, holding them accountable to scope, schedule, quality, and commercial commitments.
• Executive Stakeholder Management: Demonstrated experience reporting to SVP, CIO, or CDO level sponsors and contributing to board, audit committee, or executive committee updates.
• Financial Discipline: Strong financial management discipline including budget tracking, commitment management, ROM to forecast discipline, and variance reporting at project scale.
• Risk and Issue Resolution: Demonstrated track record driving complex risks and issues to closure across organisational and vendor boundaries.
• Tooling: Practical fluency with enterprise project management tooling including Microsoft Project or equivalent, Jira or Azure DevOps for workstream tracking, and Microsoft 365 (PowerPoint, Excel, Teams, SharePoint) for executive reporting.
• Sector Experience: Aviation, transportation, logistics, regulated industry, or other 24 by 7 by 365 operational environment experience preferred but not required.