IT Technician job in Bridgewater

Position Summary: The IT Technician will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing and removing hardware and software from computer systems, and supporting the internal IT Help Desk. The IT Technician will be responsible for administration and internal support of the company’s PC’s, printers, scanners, and related equipment. Tasks include end user support, license tracking, ticket generation and completion, and performing PC maintenance, upgrades, and configurations. The qualified applicant will also work closely with IT Management to ensure compliance with company policies and procedures., &bull Provides computer support via telephone, email and face-to-face contact &bull Troubleshoots computer equipment when problems reported &bull Ensures that all hardware and software are installed and operating properly &bull Assists with onboarding of new users &bull Maintains inventory of all equipment, software, and software licenses &bull Reports hardware and software issues to vendors and coordinate support &bull Performs timely workstation hardware and software upgrades as required &bull Documents internal procedures &bull Monitors Helpdesk for tickets assigned to the queue and process first-in first-out based on priority &bull Assists after hours to provide support as needed &bull Other duties as assigned

&bull Associate’s degree in Information Systems, Business, Communications or related field &bull Excellent problem-solving and customer service skills &bull Ability to multi-task &bull Ability to exhibit professional and patient conduct under pressure within a fast-paced team environment &bull Strong written and verbal communication skills &bull Experience with Microsoft Windows and Microsoft Office Products. Professional certifications desired &bull Demonstrates working knowledge of current communications devices and protocols &bull Demonstrates analytical and troubleshooting skills with ability to troubleshoot end to end systems &bull Strong analytical, organizational, problem-solving and time-management skills &bull Strong teamwork, planning and coordination skills &bull Self-motivation, adaptability and the ability to meet aggressive deadlines Preferred Qualifications &bull Bachelor’s degree in Information Systems, Business, Communications or related field &bull In lieu of degree, 5 to 6 years of experiences providing IT Helpdesk support Additional Requirements &bull Ability to obtain and maintain a DOD SECRET Clearance, as necessary &bull Experience with Active Directory, Microsoft Azure, Windows, and Microsoft Office products. Professional certifications, such as CompTIA A+ &bull Passport or work authorization requirements to work in the U.S.

Working Conditions: &bull Monday through Friday 8 am - 5 pm flexible based on business needs &bull Prolonged periods of sitting at a desk and working on a computer &bull Frequent use of hands and fingers for typing, writing, and operating office equipment &bull Ability to view computer screens for extended periods, with close vision and the ability to adjust focus &bull Occasional standing, walking, bending, or reaching within the office environment and on aircraft &bull Ability to lift and move items up to approximately 10-20 pounds (e.g., files, office supplies) &bull Effective verbal and written communication abilities &bull Ability to maintain focus and perform repetitive tasks with attention to detail &bull Regularly works in office environment and around aircraft hangars

Pay Band: $21.00-$27.16 per hour. Starting pay is determined by experience, qualifications, and internal equity, and typically falls between the minimum and midpoint of the pay range.

At Dynamic Aviation, we solve unique challenges for our customers with innovative aviation solutions. Our focus is on operations that serve, protect, and enhance the lives of families and communities worldwide. Whether modifying aircraft to help protect our service members overseas, performing geographical mapping for scientific research, or working to suppress large wildfires on the West Coast, we serve with integrity and excellence.