IT Support Technician

• Provide technical support for hardware, software, operating systems, mobile devices, and network connectivity issues.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Support user identities and access in a hybrid Active Directory and Microsoft Entra ID environment.
• Troubleshoot user accounts, authentication, licensing, passwords, permissions, and other access-related issues.
• Deploy, configure, image, maintain, and lifecycle-manage laptops, desktops, mobile devices, printers, and peripheral equipment using Microsoft Intune.
• Install, terminate, label, test, and document Cat6 and Cat6A structured cabling.
• Deploy and support enterprise wireless infrastructure, including wireless access points, Ubiquiti point-to-point systems, and wireless cameras.
• Assist with wireless infrastructure upgrades and other IT improvement projects.
• Support DNS, DHCP, IP addressing, VLAN management, and network connectivity.
• Document service requests and technical work in Zendesk while maintaining accurate asset and configuration records.
• Provide responsive IT support across multiple locations and time zones, including remote operational sites.

• A diploma in Information Technology, Computer Systems, Network Administration, or a related field.
• At least 3 years of hands-on IT support experience.
• A valid driver’s licence.
• Experience supporting Microsoft 365 and Microsoft Entra ID environments.
• Experience configuring, troubleshooting, and supporting network infrastructure.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent customer-service, communication, and time-management skills.
• The ability to manage competing priorities and adapt to changing operational requirements.
• The ability to lift and carry up to 50 lbs and perform physical tasks that may include standing, walking, bending, kneeling, and climbing ladders.

The following qualifications and experience would be considered assets:

• CompTIA A+, Network+, or Security+ certification.
• Microsoft MD-102 or AZ-104 certification.
• Experience with Aruba, Sophos, PowerShell, Veeam, Synology, or TrueNAS.
• Experience working in aviation, aerospace, manufacturing, or a maintenance, repair, and overhaul environment.

• $75,000 - $85,000 per year.
• Comprehensive health and benefits package.
• Supportive and collaborative IT team.
• Opportunities to expand your technical skills and contribute to infrastructure improvement projects.
• Meaningful work supporting aerial firefighting operations worldwide.

At Coulson Aviation, we’re proud to provide skilled employment opportunities in Thermal, California, while supporting wildfire response operations around the world. Our team helps protect communities through industry-leading aerial firefighting operations across the United States, Canada, Australia, and Chile.