OFFICE AUTOMATION ANALYST

This position is hands-on Information Technology (IT) work installing, maintaining, and supporting networked Windows desktop systems and peripheral devices including the configuration and support of Microsoft 365 as well as other IT standard programs and applications. The primary responsibility of the incumbent will be to answer technical support requests made to the Information Technology department and to enqueue Help Tickets for all customer interactions based on the priority of the incident and its complexity, referring issues that require escalation to the appropriate team member. The work is performed through a combination of technical remote control methods (when possible) or traveling within Pasco County. Use of personal car may be required. The position also helps in maintaining the network environment in a working and orderly condition. Incumbents may also assist other network support staff to install and implement network equipment and configuration changes. Manage users in Active Directory (AD) objects and containers timely creating, updating, and deleting user accounts and ensuring that DOH standards are consistently applied and enforced. Conducts initial IT security training for onboarding staff. Performs as the Health Management System (HMS) System Administrator creating, updating and deleting accounts and ensuring that updates are communicated to end users in a timely manner. Generates HMS reports and assists department managers with system table maintenance, billing administration and lab maintenance activity. Act as a backup to maintain and administer web pages for Pasco CHD intranet and internet websites. Assists in the maintenance, updates and documents computer inventory including local asset database and DOH Asset Management System performing a physical inventory at least once per year ensuring all items are accounted for. Assists in the design and configuration of an enterprise environment with appropriate hardware, operating systems software, applications software, and communications components to support business/office requirements in compliance with DOH policies and procedures. Performs other related duties as required., This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

• Knowledge of office automation operations, procedures, and equipment.
• Knowledge of problem-solving techniques.
• Knowledge of personal computers and software.
• Ability to process information logically and solve problems.
• Ability to monitor and resolve problems with enterprise computer systems hardware.
• Ability to identify and define user task needs.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Qualifications: Minimum:

• Must have a valid FL Driver’s License.

Preferred:

• Associate’s degree in computer science, Information Technology, and related field., All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: 7509 State Road 52, Hudson, FL 34667 The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

Your take home pay can be significantly influenced by your insurance premiums. Compare your current premium with the State of Florida employee premiums!

• Monthly employee premium for the standard PPO/HMO:

• Single coverage is $50
• Family coverage is $180

• Monthly employee premium for the High Deductible Health Plan PPO/HMO:

• Single coverage is $15
• Family coverage is $64.30
• Retirement plan options, including employer contributions

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department’s VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.