Technical Helpdesk

Science Applications International Corporation

Honolulu, HI, United States

6 days ago

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Role details

Contract type

Contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

0 years minimum

Compensation

$40,001.0 - $80,000.0

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Cyber Security Computer Networks Databases Issue Tracking Systems Microsoft Office SC Clearance Computer Equipment

Job description

SAIC is hiring for a Technical Helpdesk to support the US Army’s Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.

NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed., * Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

Diagnose, identify, isolate, and analyze problems utilizing historical database records
Respond to customer support requests in a fast, efficient and friendly manner
Resolve customer incidents and requests if able or assign to higher tiers
Route calls to product line specialists, application, or system support specialists
Escalate complex problems to higher level of expertise within organization
Document all customer interactions within a ticketing system
Alert management to recurring problems and patterns of problems
Provide customers with a reference number for their incident/request

Requirements

High School Diploma or GED and 0-1+ years of related experience with relevant certification
Familiar with Windows environment
Basic understanding of networking concepts and protocols
Experience with Microsoft Office Suite
Knowledge on how to query and tailor reports from a database
Strong Oral and written communication skills
Customer Service orientated

REQUIRED CLEARANCE:

Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain

REQUIRED CERTIFICATION:

Ability to obtain a DoD 8570 IAT Level I or higher certification, prior to start, such as A+CE, Network+ CE, Security+ CE, CASP+ CE, etc

Benefits & conditions

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.