AI E-Commerce Content & Customer Success Specialist

A growing e-commerce technology company is seeking an AI E-Commerce Content & Customer Success Specialist to support customer communication, content creation, and project execution for brands selling through online marketplaces., * Serve as a primary point of contact for customers through email, Slack, and virtual meetings.

• Gather customer requirements, feedback, and project details, ensuring information is communicated clearly -to internal stakeholders.
• Create and optimize e-commerce product content including:
• Product titles
• Bullet points
• Product descriptions
• Keywords
• Enhanced product content
• Brand messaging
• Develop concepts and creative direction for product imagery and visual content.
• Review written content, images, and marketing materials to ensure quality, accuracy, and brand consistency.
• Utilize AI tools to support research, content development, brainstorming, image generation, and productivity initiatives.
• Prepare customer presentations, reporting materials, marketing collateral, and other customer-facing documentation.
• Track project milestones, approvals, deadlines, and revisions.
• Proactively identify missing information, risks, or project roadblocks and resolve issues before they impact customer deliverables.
• Maintain strong attention to detail and quality control across all assigned projects.
• Take ownership of projects from initial customer request through final delivery.

This role combines customer-facing communication with content development, creative review, and AI-assisted workflows. The ideal candidate is highly organized, comfortable working independently, and able to manage multiple projects while delivering polished, customer-ready work., * Strong written and verbal communication skills.

• Experience working directly with customers, clients, or stakeholders.
• Comfortable using AI-powered tools for content creation, research, and workflow efficiency.
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to delivering high-quality work.
• Independent, self-motivated, and able to perform with limited supervision.
• Ability to learn new tools and processes quickly.
• Excellent critical thinking and problem-solving abilities.

Preferred Qualifications:

• Experience creating or optimizing e-commerce product listings.
• Experience in e-commerce, digital marketing, customer success, or account management.
• Familiarity with online marketplace platforms.
• Experience creating marketing copy, product descriptions, or advertising content.
• Experience reviewing creative assets and providing feedback on branding, design, and messaging.
• Familiarity with Canva, Figma, Photoshop, or similar design tools.
• Experience using AI image-generation or image-editing platforms.
• Experience creating simple landing pages or web content.

Ideal Candidate Profile: Successful candidates will be:

• Resourceful and comfortable working independently.
• Naturally curious about new technology and AI tools.
• Strong communicators who can confidently interact with customers.
• Detail-oriented with an eye for quality, branding, and presentation.
• Proactive problem-solvers who can move projects forward with limited direction.
• Comfortable working in a startup environment where priorities may evolve as the business grows.

Salary: $50,000 - $90,000 per year