Enterprise Applications Support Technician

The Enterprise Applications Support Technician supports day-to-day use, adoption, and continuous improvement of DMD’s enterprise applications, with a primary focus on Microsoft Dynamics and related business systems. This role serves as a first point of knowledge and support for end users, helping reduce day-to-day operational dependency on the Director of Enterprise Applications by handling user questions, onboarding, testing, documentation, and support coordination. The ideal candidate is technically curious, highly organized, service-oriented, and able to translate system changes into practical guidance that helps users confidently adopt new tools and workflows., * Support operations teams as needed by providing technical escalation, issue triage, user guidance, and follow-through on application-related requests

• Become a trusted source of knowledge for Dynamics applications, business workflows, system changes, known issues, and user-facing process guidance
• Test new Dynamics applications, features, enhancements, and bug fixes before release to ensure they work as intended and are ready for business users
• Support user adoption by preparing release notes, job aids, quick-reference guides, onboarding materials, and practical how-to documentation
• Help onboard new users and teams to Dynamics by explaining workflows, access, expectations, and where to go for help
• Track support issues, enhancement requests, testing feedback, and adoption blockers so the Enterprise Applications team can prioritize the right improvements
• Coordinate with the Director of Enterprise Applications and technical resources when issues require deeper troubleshooting, configuration changes, or development work, Location: INREACH AUSTIN - 12592106 Equipment Preparation and Installation Technician Location: INREACH AUSTIN - 12592106 Workdays/shifts: Weekdays - morning shifts. More det…
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• Experience supporting business applications, help desk operations, enterprise systems, or technical support functions preferred
• Strong customer-service mindset with the ability to support users patiently, clearly, and professionally
• Clear written and verbal communication skills, including the ability to create simple documentation, job aids, and release notes
• High attention to detail, especially when testing new features, validating user feedback, and confirming issues are resolved
• Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions.

DMD Systems Recovery is on a mission to protect the planet - one IT asset at a time. We help companies securely erase data and give technology a second life through reuse, refurbishment, and responsible recycling. As a certified B Corp, we believe business should do more than make money - it should make a difference. Every laptop, server, and device we process helps reduce waste, shrink landfills, and fuel the next generation of technology. If you care about sustainability, real-world impact, and smart tech solutions, DMD is a place where your work truly matters. Our headquarters are in Tempe, Arizona, with additional processing facilities in Austin, Texas and Palo Alto, California.