Help Desk Technician

Want to be part of something special? We’re Filling Important Jobs!Join an industry leader and innovator looking for people who want to make a difference.Hoffer Plastics is hiring for “ Help Desk Technician “, “1st shift”. Starting Pay $50k - $60K (based on experience) ESSENTIAL RESPONSIBILITIES:Frontline Technical Support: Promptly respond to helpdesk inquiries, providing professional and courteous assistance via phone, email, or ticketing systems.Research & Problem-Solving: Use internal resources, documentation, and online references to investigate unfamiliar issues and implement effective solutions.Troubleshooting & Issue Resolution: Diagnose and resolve routine hardware, software, and connectivity problems. In more complex scenarios, coordinate with vendor support or escalate to senior technicians.Device Deployment & Software Installation: Configure and deploy new devices, install approved software, and ensure all systems are updated and secured.ERP Familiarity & Support: Learn key business processes within the ERP system to assist users with routine tasks and basic troubleshooting.Documentation & Reporting: Record details of all issues, the steps taken to resolve them, and outcomes achieved. Develop and maintain installation, deployment, and troubleshooting guides for future reference.Customer Service & Communication: Translate technical information into clear, accessible terms. Provide a supportive, positive experience for users with varying levels of technical skill.Continuous Learning & Cybersecurity Awareness: Demonstrate curiosity and a willingness to explore new tools, technologies, and cybersecurity threats. Integrate least privilege and zero-trust concepts into day-to-day work.Team Collaboration & Projects: Work effectively with senior technicians, IT staff, and other stakeholders on improvements, system enhancements, and occasional project-related tasks outside normal business hours.PHYSICAL REQUIREMENTS: Incumbent will:Frequently sit and use

keyboard,Frequently be exposed to constant cold.Occasionally be exposed to frequent temperature changesSometimes stand and walk.Seldom bend at the waist, twist/turn, kneel/crouch, climb, Seldom lift below the waist up to 50 lbs..Seldom lift above the waist up to 30 lbs.Seldom lift above the shoulder up to 10 lbs.Seldom push/pull up to 50 lbs. QUALIFICATIONS:Education: High school diploma or GED required; an Associate’s degree, IT certificate (e.g., CompTIA A+), or related coursework preferred.Technical Aptitude: Familiarity with Windows operating systems, standard office productivity tools, and basic networking concepts.Curiosity & Drive to Learn: Demonstrated interest in expanding technical knowledge, staying current with industry trends, and proactively seeking opportunities to improve.ERP & Business Process Interest: Willingness to understand how business processes function within the ERP environment to better assist users.Customer Service Orientation: Strong communication skills, with the ability to offer patient, helpful guidance to users of all technical backgrounds.Problem-Solving Ability: Detail-oriented, logical, and resourceful in addressing technical challenges.Team Player: Receptive to feedback, eager to learn from experienced colleagues, and committed to a positive, collaborative environment.Security Mindset: Understanding of and respect for security principles, including least privilege and zero trust, as part of everyday responsibilities.Flexibility: Comfortable working occasional non-standard hours to support projects or urgent needs. Benefits:Blue Cross Blue Shield Medical, Dental and VSP Vision InsuranceHoffer Plastics matches .50 per $1.00 dollar contributed each payroll period up to 6% plus a Safe Harbor contribution of an amount equal to 3% of employee’s annual eligible earningsPaid Life Insurance in the amount of 1.5 times basic annual salaryShort term and Long-term Disability2 Weeks Paid Vacation and up to 5

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