IT Support Tech (Limited Term)

The limited term (approx. 2 months) IT Support Technician provides day-to-day technical support to Gerber employees by assisting with hardware, software, printer, and workstation issues. This role is responsible for configuring and maintaining Windows-based computers, installing software, troubleshooting technical problems, and supporting the North America IT team with a variety of help desk functions. This is an onsite position based in Woodridge, Illinois., * Provide first-level technical support for hardware, software, printers, and other end-user technology issues.

• Install, configure, and maintain Windows-based computers, laptops, and peripheral devices.
• Install, update, and troubleshoot business software applications.
• Assist the North America IT team with diagnosing and resolving hardware and connectivity issues.
• Perform basic troubleshooting and diagnostics on laptops, printers, scanners, and related equipment.
• Set up new user workstations and assist with equipment deployment.
• Document support requests and communicate status updates to users and the IT team.
• Communicate professionally with employees, managers, vendors, and business partners to resolve technical issues.
• Support Office 365 applications and assist users with common functionality questions.
• Maintain an organized workspace while handling multiple support requests in a timely manner.
• Flexibility to perform other duties as required

• High school diploma or equivalent required; Associate’s degree or coursework in Information Technology, Computer Science, or a related field preferred.
• Previous experience in an IT help desk or desktop support environment is preferred but not required.
• Working knowledge of Windows operating systems and Windows-based personal computers.
• Experience troubleshooting hardware including laptops, printers, scanners, and peripheral devices.
• Working knowledge of Microsoft Office 365 applications.
• Ability to diagnose and resolve common technical issues independently.
• Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.
• Excellent organizational skills with the ability to prioritize multiple tasks.
• Ability to work independently and collaboratively in a team environment.
• Demonstrates initiative, a positive attitude, and a willingness to learn.
• Reliable, dependable, and committed to providing exceptional internal customer support.
• Ability to lift and move computer equipment up to approximately 30 pounds as needed.
• Hardworking, action-oriented, and results driven
• Demonstrates a “roll up your sleeves” initiative to get the job done
• Willingness to cooperate and accept added responsibilities

Gerber is proudly celebrating over 90 years of manufacturing tried and true, high-quality kitchen and bathroom plumbing products. We earn the trust of trade professionals and homeowners alike who find value in products that have both style and substance-performing without exception for years to come, all while being surprisingly affordable., At Globe Union/Gerber, we live by our core values-Humility, Enthusiasm, Accountability, Resourcefulness, and Transparency. As an IT Support Technician you will