Principal PM, API Platform

Shippo is looking for a Principal Product Manager to own our end to end platform: developer experience and onboarding, our MCP, SDKs, developer documentation, our label service, and standards how APIs are designed and developed across the org.

This role not only sets the standard for how our API platform evolves, but also how it evolves as customer needs, agentic commerce, and integration patterns change. You will work across product, engineering, and go to market to keep the platform the reason developers choose to build on Shippo instead of stitching together individual carrier APIs themselves.

You will partner closely with engineering leadership to set architecture and design standards for how new capabilities join the platform. You will be the voice for our developer audience: what they need from docs, from SDKs, from MCP support, and from the core label API everything else is built on.

Shipping & handling responsibilities

• Own the API platform roadmap: label creation, MCP, SDKs, and developer docs.
• Own MCP as a product: define what ownership means, how it evolves, and how it fits alongside our other integration paths.
• Define and maintain platform standards other product teams use when extending the API surface, including teams building adjacent services like reporting APIs, EDD, and Autopilot.
• Set a clear, consistent standard for how developers are expected to test integrations across carriers.
• Partner with engineering leadership on platform architecture decisions and long-term technical investments.
• Build and maintain a clear point of view on developer experience: onboarding, docs quality, SDK coverage, and MCP capabilities.
• Represent the platform in cross-team planning so domain teams build in a way that is consistent with platform standards.
• Engage directly with developers and mid-market customers to identify integration friction and prioritize fixes.
• Provide product guidance and mentorship to other PMs building on the platform.

• Bachelor’s Degree AND 8+ years experience in product management, with a track record owning developer-facing or API-first products.
• Experience setting technical or platform standards that other teams adopted.
• Deep understanding of API design, developer experience, and SDK strategy.
• Experience with MCP, agentic commerce, or LLM-driven integrations.
• Experience in shipping, logistics, or ecommerce infrastructure a plus., Designs and engineers secure network and cloud architectures across AWS, GCP, Azure, and physical data centers. Responsibilities include threat modeling, network segmentation, monitoring, alerting, automation, attack-surface reduction, and secure connection patterns. The role drives strategic security improvements, partners with product and infrastructure teams, communicates architectural decisions, and mentors engineers. Candidates need deep hybrid networking and cloud security expertise, protocol knowledge, scripting ability, independent problem-solving skills, and strong communication. Top Skills: AIApplied CryptographyAWSAzureCi/CdDnsGCPGoHttp/SHybrid Cloud NetworkingPrivate EndpointsPythonService MeshesShell ScriptingTcp/IpTlsTransit GatewaysVpcsZero Trust Architecture

Own Shippo’s API platform roadmap, including label creation, MCP, SDKs, developer documentation, onboarding, and API standards. Define platform architecture and integration testing standards with engineering leadership, represent developer needs across teams, engage customers to identify integration friction, and mentor other product managers. The role requires deep API, developer experience, and SDK expertise, along with experience in MCP, agentic commerce, or LLM-driven integrations. The summary above was generated by AI, What is in the Shippo Package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working hours
• One week-long company wide winter slow down
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Compensation

Our Compensation Shippolicy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $179k to a max $243k annual salary (we tend to anchor our offers at the mid point $211k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section., United States Easy Apply 150K-170K Annually Mid level 150K-170K Annually Mid level Artificial Intelligence * eCommerce * Fintech * Payments * Retail * Software * Analytics Own the end-to-end data onboarding product roadmap, including legacy POS extraction, transformation, validation, internal tooling, and customer-facing onboarding experiences. Drive automation, improve install readiness and specialist efficiency, define product requirements and metrics, and develop a path toward self-service onboarding. Partner with engineering, onboarding, go-to-market, and customers while planning for scale and using AI tools to accelerate discovery and workflow automation. Top Skills: Ai ToolingClaudeData ConversionData MigrationE-CommerceETLPayments PlatformsPos Systems CrowdStrike, 115K-160K Annually Senior level 115K-160K Annually Senior level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Deliver generative AI-enabled source code review and application security engagements. Coordinate with leadership, organize resources, refine and present assessment findings, document recommendations, and mentor junior red team members. Support penetration testing projects, including external and web application testing, while managing engagement delivery and improving security assessment technologies and workflows. Top Skills: AutomationBurp SuiteGenerative AiNessusScriptingSource Code Review

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce - connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a remote-first and globally distributed team, we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives - across continents, cultures, and time zones - drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

How we will deliver success together