Senior Deskside Support Technician - Philadelphia

The Senior Deskside Support Technician provides high touch, in person “white glove” IT support to Philadelphia City Council members and staff. This role serves as a core onsite presence responsible for workstation setup, troubleshooting, and end user support across City Hall and district offices, delivering responsive, professional service. This position requires strong hands on technical skills, excellent customer service, and experience supporting executive or public sector users in fast-paced environments., Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools. Perform individualized workstation setup, configuration, upgrades, and data migration. Respond to, resolve, and document service requests using the City approved ticketing system. Support audiovisual and collaboration technology for City Council meetings and public hearings. Deliver end-user training and technology refresher sessions. Assist with Right-to-Know RTK data collection support activities as required. Execute transition in and transition out tasks under the direction of the Project / Operations Manager. Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions.

Minimum 5-7 years of deskside or desktop support experience. Strong customer service skills and experience supporting executive or government users. Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools. Preferred Qualifications: Experience supporting municipal or legislative office environments. Audiovisual and meeting support experience. U.S. Citizenship Requirement: This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.