Help Desk Analyst

• Configure, image, reimage, and deploy Windows desktops and laptops.
• Install and configure monitors, docking stations, printers, and other desktop peripherals.
• Perform software installations, upgrades, and user data/software transfers.
• Provide hands-on deskside support to diagnose and resolve hardware, software, and peripheral issues.
• Coordinate workstation deployments for new hires, equipment refreshes, and replacement devices.
• Support office moves by disconnecting, relocating, and reconnecting IT equipment.
• Configure printers and peripherals following workstation relocations.
• Prepare, stage, and inventory equipment for deployment.
• Manage approximately 10-15 support tickets daily, balancing break/fix requests with deployment activities.
• Collaborate with Desktop Engineering, Service Desk, and Warehouse/Operations teams to ensure timely service delivery.
• Deliver outstanding customer service while communicating effectively with employees at all levels of the organization.

• 2+ years of Desktop Support, PC Technician, or similar hands-on IT support experience.
• Experience imaging and reimaging Windows PCs.
• Experience performing software installations, upgrades, and migrations.
• Strong hands-on deskside support and troubleshooting experience.
• Experience using Microsoft Intune, ServiceNow, Eracent, or similar endpoint management and ticketing platforms.
• Excellent communication and interpersonal skills with a customer-first approach.
• Ability to prioritize multiple tasks and adapt in a fast-paced environment.
• Comfortable lifting, moving, and installing desktop equipment throughout the workday.

Preferred Qualifications

• Experience supporting enterprise workstation deployments and hardware refresh projects.
• Experience coordinating office moves and workstation relocations.
• Previous experience in a large enterprise desktop support environment.

3.73.7 out of 5 stars Wyomissing, PA 19610 $24 - $27 an hour - Contract

firstPRO is seeking a Help Desk Analyst to join its growing Desktop Services team in Reading, PA. This is a highly visible, hands-on role responsible for supporting end users through hardware deployments, workstation setups, software installations, deskside troubleshooting, and office relocations.