CX Strategist Salesforce Program Architect

Seeking a highly experienced CX Strategist Program Architect to lead enterprise wide Customer Experience transformation programs across business and technology landscapes The candidate will define CX vision architect transformation roadmaps align business and IT stakeholders and drive largescale programs spanning CRM Digital Data AI Cloud Customer Service Marketing Commerce and Enterprise Platforms, * Define and drive enterprise CX and digital transformation strategy

• Lead executive level workshops and stakeholder alignment across business functions
• Design end-to-end customer journeys and target operating models
• Architect enterprise transformation programs across multiple technologies and business domains
• Translate business objectives into scalable solution and platform strategies
• Provide strategic guidance on CRM Customer Data Platforms AI Analytics Integration Cloud and Digital Experience platforms
• Lead roadmap planning governance business case development and value realization
• Drive cross-functional collaboration between business product architecture delivery and operations teams
• Act as a trusted advisor to client executives and senior leadership, CX Strategy Transformation Enterprise Program Architecture Executive Stakeholder Management Strategic Consulting Digital Transformation Leadership Business Technology Alignment Value Realization Governance Thought Leadership Innovation Change Management

• 15 years of experience in Customer Experience Digital Transformation and Enterprise Consulting
• Strong expertise in customer journey design business transformation and program architecture
• Deep understanding of Salesforce ecosystem along with non Salesforce enterprise platforms
• Experience in CRM Marketing Technology Customer Service Platforms Data Analytics AI Cloud Integration and Digital Experience solutions
• Strong enterprise architecture and large program governance experience
• Proven ability to engage Clevel stakeholders and influence strategic decisions
• Experience leading global transformation initiatives and multivendor delivery models, * Experience across Manufacturing Automotive Consumer Goods Retail Healthcare or BFSI industries
• Exposure to AIdriven customer engagement personalization and customer data platforms
• Experience with Salesforce Adobe Microsoft SAP Oracle AWS Azure Google Cloud and related enterprise ecosystems
• Enterprise Architecture or consulting certifications preferred

Educational Qualification Bachelors Degree in Engineering Business Technology or related discipline MBA or equivalent postgraduate qualification preferred, Mandatory Skills : Architectural diagrams, Architecture Assessment, Architecture Patterns and Styles, Architecture Principle Design, Estimation

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials