Network Support Engineer - Fully Remote

• Review real-world data from deployed networks, including logs, configs, telemetry, and event streams.
• Label and classify network behaviors, issues, anomalies, and incident patterns.
• Help define schemas and structure for large-scale data pipelines that downstream ML models will train on.
• Collaborate with client teams to ensure data accuracy and relevance.
• Work independently and asynchronously to meet deadlines while improving AI model performance., PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity., Customer Support Engineer Reports To: Regional Support Manager Position Summary The Customer Support Engineer is responsible for providing technical support and maintaining str…
• 21 days ago

• Experience as a Level 3 / Tier 3 / Principal Support Engineer with on-call rotation, RCAs, and final escalations.
• Hands-on experience with end-customer enterprise networks, including switches, APs, and firewalls.
• Proficiency in Wi-Fi/wireless technologies, including Cisco WLC, Aruba, Meraki, 802.1X/RADIUS, and wireless troubleshooting.
• Ability to perform packet-level troubleshooting with Wireshark, tcpdump, and SPAN captures.
• Authorization to work in the US or Canada without sponsorship.

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst…

• 6 days ago