Network Support Specialist - AI Trainer

Mercor, Inc.
Washington, DC, United States
19 days ago
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Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Compensation
$104,000.0 - $145,600.0
Working hours
Regular working hours

Tech stack

Artificial Intelligence Machine Learning Wireshark Wi-Fi Technology Firewalls (Computer Science) Network Support 3-tier Architectures Data Pipelines Cisco

Job description

  • Review real-world data from deployed networks, including logs, configs, telemetry, and event streams.
  • Label and classify network behaviors, issues, anomalies, and incident patterns.
  • Define schemas and structure for large-scale data pipelines that downstream ML models will train on.
  • Interface directly with the client team to ensure data accuracy and relevance.
  • Work independently and asynchronously to meet deadlines while improving AI model performance.

Requirements

  • Current role as a Level 3 / Tier 3 / Principal Support Engineer.
  • Experience with end-customer enterprise networks (switches, APs, firewalls).
  • Proficiency in Wi-Fi/wireless, including Cisco WLC, Aruba, or Meraki.
  • Skills in packet-level troubleshooting using Wireshark, tcpdump, and SPAN captures.
  • Authorization to work in the US or Canada without sponsorship.

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Good distractions

Talks and stories from around this role — technically off-topic, practically not.

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Exploring internal AI product initiatives and global engineering roles

Maria Apazoglou · Coffee With Developers

3:19 min

Setting up a vulnerable test application and monitoring environment

Julian Totzek-Hallhuber Julian Totzek-Hallhuber · World Congress 2024

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Expanding practical knowledge with community sandboxes and resources

Stuart Clark · LIVE

6:08 min

Applying software engineering environments and testing to data pipelines

Matthias Niehoff Matthias Niehoff · World Congress 2024

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Navigating technical clarity as a global black belt

Chris Heilmann +2 · LIVE

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Analyzing network packets with database protocol tools

Daniël van Eeden Daniël van Eeden · World Congress 2026 Europe

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