Software Engineering Manager

The IT Service Delivery Manager serves day-to-day Information Technology (IT) needs of assigned Business Segment., * Identifies and develops relationships with business and delivery partners.

• Assists in the development of strategy, planning, funding, and delivery of technology products and services to the assigned Business Segment and delivery partners.
• Partners in developing /executing technology strategy and is responsible for end-to-end technology project execution including resource planning.
• Responsible for financial transparency across IT (including initiatives and base operations) for assigned Business Segment.
• Performs other duties as assigned., Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

• Bachelor’s Degree
• Minimum 7 years of related experience
• Hands on backlog refinement, sprint planning, delivery execution, dependency management, risk identification, impediment removal, and use of metrics to improve team predictability and performance.
• Preferred Qualifications:
• Ability to make swift, data driven decisions
• In addition to standard IT Service Delivery Manager responsibilities, strong Agile delivery leadership, technical project management discipline, and hands-on experience supporting Capital Markets and Specialty Banking technology teams.
• The role coordinates across product, technology, risk, vendor, and enterprise partners to align scope, execution plans, release readiness, change management, production support, controls, and business continuity activities.
• Azure DevOps, Agile ceremonies, ServiceNow/change processes, cross-team dependency management, operational readiness, and data-driven operating reviews.
• Technology-enabled innovation experience
• Strong leadership and coaching skills
• Ability to resolve issues and drive performance
• Success within a large organization
• Skilled in articulating and interacting with both technical and non-technical leaders
• Background in Continuous Delivery environments leverage DevSecOps principles
• Application Modernization and Migration
• Experience with cloud architecture and adoption
• Excellent time management and organizational skills
• Excellent client management skills
• Goal-oriented
• Well-developed verbal and written communication skills
• Critical thinking, problem solving, and analytical ability
• Resourceful
• Effectively manages stress in a constantly changing environment