Support Analyst - Integrations & Analytics

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits., As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one., * Use internal tools to troubleshoot trouble tickets

• Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate.
• Collaborate with a global team to deliver the ultimate customer experience
• Support Sales/Success teams with account management and technical support
• Be a voice of the customer, helping our product and engineering teams better understand our customers’ needs
• Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted.

Do you have experience in Task prioritization?, Do you have a Bachelor’s degree?, * 1-2 years of remote application support experience

• 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
• Excellent interpersonal and communication skills (written and verbal)
• Bachelors Degree
• Able to work in a fast paced environment with multiple competing priorities
• Ability to prioritize tasks independently based on understanding business impact for the customer
• Some SQL knowledge and ability to write/execute multi-table queries
• Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony, * Prolonged periods of sitting at a desk
• Prolonged periods of typing and working at a computer
• Ability to listen and speak over the phone or Zoom calls
• High level of mental concentration and focus

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds, The annual base compensation range for this position is $65,000 - $75,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $69,875 - $80,625.