Junior IT Specialist

Job Summary: We are seeking a motivated and detail-oriented Junior IT Specialist to join our team. This position will primarily involve supporting hotel systems, providing technical assistance at the Margaritaville Resort, Lake Conroe, and managing user accounts., * Provide desktop support to hotel staff and corporate office employees, troubleshooting hardware, and software.

• Maintain corporate applications and hotel systems.
• Perform routine system checks and updates to ensure system integrity at hotel and corporate locations.
• Assist with managing accounts in Azure, performing password resets, and maintaining user access rights.
• Collaborate with the IT team to implement upgrades and new solutions across both environments.
• Travel to various hotel and corporate sites to provide on-site technical assistance and maintenance.
• Document issues and resolutions accurately in the ticketing system.
• Maintain a high level of customer service and professionalism in all interactions.

• High school diploma or equivalent; an associate degree or technical certification in IT.
• 1+ Year of experience working within the hospitality, restaurant, retail or any othermulti-site industry is a plus.
• Experience in technical support or a similar IT role.
• Familiarity with corporate IT environments, and Active Directory / Azure account management is highly desirable.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Willingness and ability to travel if needed.

Work Environment:

• Primarily an indoor office environment with moderate noise levels typical of a hotel setting.

• Requires frequent walking to varies areas in the hotel, as well as sitting.

• Must be able to lift and carry objects up to 10-50 lbs.

• Flexible schedule, including availability for evenings, weekends, and holidays as needed.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-08-21

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.