Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

6 years minimum

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Data Analysis Databases Issue Tracking Systems Network Monitoring Network Administration Computer Network Operations

Job description

• Develop and implement data collection methods: Establish and execute processes to systematically collect key performance metrics throughout each supported mission. Champion operational procedures that improve data quality and collaborate with vendors to enhance existing tools.
• Conduct mission reporting: Independently refine customer reporting requirements and develop detailed mission reports that support operational objectives.
• Analyze ticket management data: Produce reports on trouble tickets, including creation, response, and resolution times, while identifying trends and categorizing issues to improve operational performance.
• Monitor network performance: Analyze bandwidth utilization, including peak and average consumption, and evaluate network performance throughout the mission lifecycle.
• Develop process documentation: Create and deliver comprehensive documentation of approved processes and procedures, establishing a repeatable framework for future mission support.
• Provide stakeholder engagement: Present recommendations, reporting, and technical findings to senior Government and military leadership to support operational decision-making.

Requirements

• Current DoD 8570 IAT Level II certification (CompTIA Security+ce, CCNA Security, CySA+, etc.)
• CCNA highly desired
• Experience with network management platforms and ticketing systems.
• Database experience
• Education: BS Degree and 8-12 years of prior relevant experience or Masters with 6-10 years of relevant experience. Specific experience, education and training may be considered in lieu of degree.
• Clearance: Secret

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