Senior Product Owner (CRM Platform)

This is a senior role within the CRM team, that will lead the development, performance, and continuous improvement of the University’s CRM platform, built on Microsoft Dynamics 365. As the Product Owner for the CRM platform, you will be responsible for maximising the value delivered through the platform and associated products by determining product priorities, directing the platform roadmap, establishing product standards, and ensuring effective adoption of the platform as a core institutional service across the University. You will work closely with the CRM Director, the platform’s technical leadership, Product Owners for the products developed on the CRM platform, and stakeholder groups to support the successful delivery of CRM-enabled services across divisions and colleges, and to ensure that the University’s CRM delivers measurable organisational benefits aligned to University-wide priorities. About You You will play a pivotal role in shaping how the University leverages CRM as a strategic capability across divisions and colleges. To be successful in this role, you will

• Be an experienced Product Owner or Product Manager with a proven track record in overseeing the strategic direction, adoption, and value realisation of a business-critical digital solution (ideally CRM) in a large, diverse organisation
• Have excellent stakeholder management skills, with the ability to work across a complex, devolved organisation and influence senior decision-making
• Be someone with a strategic mindset that has experience of owning and prioritising product roadmaps and backlogs, balancing limited resources, risks, and competing demands to maximise organisational value
• Have a strong understanding of agile delivery methodologies, continuous service improvement, and product management practices
• Be data-driven, using data and insights to inform decision-making, measure success, and drive continuous improvement
• Be a proactive and collaborative leader, able to work effectively with stakeholders and technical and non-technical teams

IT Services is a key department that ensures that the University has the robust, reliable and high-performing IT and digital services it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong. What We Offer Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working with a minimum of 2 days onsite
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

IT Services, Dartington House, Little Clarendon Street, Oxford, OX1 2HS, Spanning the historic streets of the “city of dreaming spires”, the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.