Desk Side Analyst

If you have exceptional customer service skills and want to make a real difference to peoples lives then this could be just what you’ve been looking for!

You must have experience of running IT clinics / tech bars / drop in sessions or offering a significant amount of face to face hands on IT support to different internal customers including regular VIP support.

With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, printers & cloud printing solutions, tablet & mobile support (Android and iOs), you’ll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices.

The role will be based from our office in Islington with regular travel to sites throughout London and the Home Counties. You’ll provide on-site technical support and assistance to customers at the group’s offices, sheltered housing schemes (known as LiveSmart) and other locations within the region where Clarion provides corporate IT services. You’ll be working closely with the Service Desk and other IT teams to deliver high quality location-based support.

With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills and Mobile Device Management system experience and Video Conference system support experience, you’ll need to be proficient in providing end-user support for network-related queries and hardware setup.

If you have excellent organisational skills, high attention to detail and the ability to plan and manage multiple changing priorities then we want to hear from you now!, Applicants must be able to travel across the region as required.