MAT Program Lead

This role is comprised of approximately 70% patient services and 30% administrative responsibilities and works closely with the Program Manager to ensure program efficiency, staff support, and patient-centered care., * Serve as a liaison for daily program operations and assist with coordinating workflow and communication.

• Support and guide administrative staff by providing direction, coaching, and performance feedback.
• Assist with onboarding new employees and facilitate their successful integration into the organization.
• Participate in continuous performance improvement initiatives and support achievement of key performance indicators (KPIs).
• Address patient concerns and assist with behavioral or conduct intervention plans as needed.
• Provide clear expectations, education, and guidance to staff while fostering a positive work environment.
• Assist with setting program objectives, identifying goals, and evaluating departmental outcomes.
• Utilize effective problem-solving and conflict resolution skills to promote collaboration and strong team relationships.
• Participate in leadership and program meetings.
• Develop and maintain relationships with community agencies and programs to support collaboration and referrals.
• Participate in performance improvement plans and organizational initiatives as assigned., This role does not have direct supervisory responsibilities but serves as a key point of contact for front office and program staff, particularly in the absence of the Program Manager.

Do you have a valid Licensed Clinical Social Worker license?, Do you have experience in Workflow management (operations management method)?, Do you have a Bachelor’s degree?, * Bachelor’s degree or equivalent professional experience (required).

• CADC or clinical licensure (LCAS, LCMHC, LMFT, LCSW) preferred but not required.
• Strong organizational, leadership, and communication skills.
• Ability to balance patient-facing responsibilities with administrative duties., * Strong problem-solving and sound judgment skills
• Ability to maintain confidentiality and professionalism
• Clear oral and written communication abilities
• Commitment to quality documentation and accuracy in electronic health records
• Ethical decision-making and respect for organizational values
• Effective planning, prioritization, and time management skills

Technology & Systems:

• Proficiency with Microsoft Office tools including Outlook, SharePoint, OneDrive, and Teams
• Comfort using electronic systems for documentation and communication

2208 W Roosevelt Blvd, Monroe, NC 28110 Hybrid work $29.00 - $31.75 an hour - Full-time, Pulled from the full job description

• Loan forgiveness
• Paid time off
• Bereavement leave
• Paid holidays, * Generous Leave Policies: Paid time off, bereavement leave, and parent-child educational leave.
• Holiday Benefits: 9 paid observed holidays, 1 floating holiday, and a paid day off during your birthday month.
• Student Loan Forgiveness: Eligibility for Public Service Loan Forgiveness (PSLF) as a nonprofit employee.
• Professional Growth Opportunities: Leadership development, training, and support for career advancement.

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have grown to become one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery.

We are seeking mission-driven leaders to support our teams and help strengthen program operations., Research shows that women and individuals from underrepresented groups often apply only when they meet every qualification. At McLeod Centers for Wellbeing, we encourage you to apply even if you don’t meet 100% of the criteria. We value diverse experiences and perspectives and look forward to learning more about you.