Help Desk Technician I

Haigler Systems is a North Carolina-based Managed Service Provider (MSP) supporting businesses with IT, networking, cybersecurity, and Microsoft 365 solutions. We’re a small but fast-growing team where every employee makes an impact. If you’re passionate about technology, problem-solving, and helping people, this is a great place to start and grow your IT career.

What You’ll Do

• Provide first-level technical support for client computers, printers, mobile devices, and networks.
• Troubleshoot and resolve Windows 10/11 and macOS workstation issues.
• Support users with Microsoft 365 apps, Exchange Online, SharePoint, OneDrive, and Teams.
• Assist with basic networking (TCP/IP, DHCP, DNS, VPN) and Wi-Fi connectivity issues.
• Document all issues, actions, and resolutions clearly in our ticketing system.
• Escalate more complex issues to Tier 2/3 technicians when needed.
• Learn new systems and technologies through guided training and mentorship.

• 1-2 years of IT support experience or formal education in computer technology.
• Strong communication and customer-service skills - you enjoy helping people.
• Basic understanding of computers, operating systems, and networks.
• Must be 18 years or older, a U.S. citizen or resident alien, and able to pass an enhanced background check (required by the North Carolina Alarm Board).

Preferred Skills

• Familiarity with Microsoft 365, Azure, or Active Directory.
• Hands-on experience building or troubleshooting PCs.
• Basic understanding of networking equipment (switches, routers, firewalls).
• Certifications: CompTIA (A+, Network+, Security+), Microsoft M365/Azure, or Cisco CCNA.
• Prior use of Kaseya BMS, Datto RMM, or similar MSP tools.
• Understanding of cybersecurity best practices (MFA, endpoint protection, secure backups).
• Exposure to Windows Server (2016-2022) and RDS environments.
• Experience with cloud infrastructure (Google Cloud, AWS)., * Do you possess the ability to pass an enhanced background check to comply with the North Carolina Alarm Board’s certification process?, * Help desk: 1 year (Required)
• Windows: 1 year (Required)
• Workstation (Windows 7, 8.1, 10, 11/MacOS Mojave+) support: 1 year (Preferred)
• Networking Support (TCP/IP, VLAN, DHCP, DNS, VPN): 1 year (Preferred)
• Microsoft 365 Suite Services support: 1 year (Preferred)

• Monday - Friday, 8-hour shifts
• On-call rotation (with additional pay)
• PTO + Paid Holidays Employee Discounts Professional Development Assistance

Why Join Us

This is more than a job - it’s a pathway into a rewarding IT career. You’ll gain real-world experience in networking, security, and Microsoft technologies, all while working alongside seasoned engineers who care about your growth.

Job Type: Full-time, * Employee discount

• Paid time off
• Professional development assistance