Help Desk Technician

We are seeking a dynamic and motivated Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing prompt and effective solutions to ensure seamless technology operations. Your energetic approach and strong communication skills will help foster a positive user experience while maintaining the integrity of our IT infrastructure. This paid position offers an exciting opportunity to develop your technical expertise and contribute to a collaborative, fast-paced environment., * Respond quickly to help desk requests via ServiceNow, Jira, or other ticketing systems, ensuring timely resolution of user issues.

• Provide technical support for hardware and software problems across various operating systems including Windows, macOS, and Linux.
• Troubleshoot software issues related to Microsoft Office applications, operating systems, and specialized enterprise software.
• Manage computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals to optimize performance.
• Assist with network administration tasks including LAN (Local Area Network), TCP/IP configurations, DNS management, VPN setup, firewall troubleshooting, and Cisco Meraki devices.
• Support IT infrastructure maintenance by configuring Active Directory accounts, Group Policy Objects (GPO), Windows Server environments, and SCCM (System Center Configuration Manager).
• Collaborate with team members on escalated issues involving computer networking, server management, or security protocols like firewall rules and TCP analysis.
• Maintain detailed documentation of support activities using BMC Remedy or ServiceNow and update knowledge bases regularly.
• Conduct analysis of recurring issues to identify root causes and recommend improvements for system stability and security.

Do you have experience in Windows?, Do you have a Associate’s degree?, * Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and software troubleshooting.

• Proficiency in operating systems including Windows (Windows Server), macOS, and Linux environments.
• Solid knowledge of computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPNs, firewalls, and network administration tools like Meraki.
• Familiarity with enterprise IT management tools including SCCM, GPOs, Active Directory, and BMC Remedy or ServiceNow ticketing systems.
• Ability to communicate complex technical information clearly and effectively to non-technical users.
• Strong analysis skills with the ability to diagnose issues efficiently and implement appropriate solutions promptly.
• Experience supporting mobile devices and understanding security protocols related to IT infrastructure is a plus.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST), or Cisco CCNA are preferred but not required. Join us as a Help Desk Technician where your enthusiasm for technology meets your passion for helping others! Be part of a vibrant team dedicated to delivering exceptional IT support that keeps our operations running smoothly while advancing your career in a supportive environment that values continuous learning and professional growth., * Associate (Preferred)

Experience:

• IT Call center : 3 years (Preferred)
• Active Directory administration: 3 years (Preferred)

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance