On-Site IT Support Technician - Healthcare / Clinical Systems

We are seeking an On-Site IT Support Technician to provide hands-on technical support within a hospital environment. The technician will support approximately 800 mobile clinical carts/workstations across multiple locations and will be responsible for hardware troubleshooting, repairs, PC imaging, peripheral installation, preventive maintenance, inventory management, and end-user technical support., * Troubleshoot, repair, and maintain JACO, Capsa, and Ergotron mobile clinical carts / Workstations on Wheels (WOWs).

• Diagnose and resolve hardware and software support tickets.
• Configure and deploy HP and Lenovo PCs/endpoints.
• Perform Windows 10 imaging, deployment, configuration, and troubleshooting.
• Install and support monitors, barcode scanners, RFID readers, badge readers, keyboards, mice, and other peripherals.
• Configure and troubleshoot wireless network connectivity.
• Support HealthCast / Identity Automation Single Sign-On (SSO) environments.
• Support endpoint security technologies including BitLocker and Absolute.
• Perform operating-system imaging using Kase/KACE appliance.
• Build and configure new clinical carts and replace batteries and defective components.
• Perform preventive maintenance and maintain accurate equipment, cart-location, and spare-parts inventories.
• Coordinate warranty repairs and replacement parts with equipment manufacturers.
• Work directly with hospital clinical and technical teams to resolve equipment issues.
• Participate in technical and patient-safety meetings when required.
• Maintain documentation and provide status updates on assigned technical work.

The ideal candidate will have 2+ years of hands-on IT support experience, preferably within a healthcare or hospital environment, with experience supporting Windows endpoints, mobile computing carts, peripherals, and clinical applications such as Cerner EMR., * 2+ years of Technical Support, Desktop Support, PC Technician, or Field Support experience.

• Hands-on experience troubleshooting and repairing PCs and peripheral hardware.
• Experience with Windows 10 installation, imaging, configuration, and troubleshooting.
• Experience supporting HP and/or Lenovo endpoints.
• Experience with wireless connectivity and endpoint troubleshooting.
• Experience with Cerner EMR.
• Experience installing, configuring, and testing IT equipment.
• Strong troubleshooting, customer-service, and communication skills.
• Ability to work independently in an onsite hospital environment., * Previous hospital or healthcare IT support experience.
• Hands-on experience with JACO and/or Capsa Workstations on Wheels (WOWs).
• Experience with Ergotron carts.
• Experience with HealthCast / Identity Automation SSO.
• Experience with BitLocker, Absolute, and Kase/KACE imaging.
• CompTIA A+ or other relevant hardware/desktop-support certification.
• Manufacturer/equipment-specific certifications applicable to supported equipment., * Ability to lift equipment weighing up to 50 lbs.
• Ability to kneel, squat, work underneath desks/workstations, and climb a ladder when required.
• Must have appropriate tools necessary to perform assigned technical work.
• Must meet applicable hospital immunization and vendor credentialing requirements., A 2-5 year IT support professional with strong hands-on desktop/hardware troubleshooting experience who has previously worked in a hospital or healthcare environment. Candidates with direct Cerner + JACO/Capsa WOW/cart support experience will be strongly preferred.