IT/OT Systems Engineer I

East Penn is currently seeking an IT/OT Engineer I who supports the integration, reliability, security, and day-to-day operation of information technology (IT) and operational technology (OT) systems within the organization and works closely with IT, engineering, operations, and other cross-functional teams to maintain and troubleshoot technology supporting critical operational processes. The position assists with system implementation, configuration, monitoring, documentation, cybersecurity, and continuous improvement while developing expertise in IT/OT technologies, standards, and best practices.

The IT/OT Systems Engineer I will partner with manufacturing support to provide 99.999 uptime objectives to all systems used by the plant operations. Managing incidents with a sense of urgency and provide updates to management is required.

The IT/OT Systems Engineer I should be resourceful, with the ability to quickly diagnose and resolve issues. This role also requires patience and strong communication skills to effectively collaborate with a variety of interdisciplinary teams and end users.

Responsibilities

• Install and configure software and hardware as necessary.
• Provide asset management, including maintenance and inventory of all devices using our CMDB software.
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Provide disaster recovery and high availability solutions to meet company 7X24X365 needs
• Perform system upgrades to OS and hardware.
• Manage DNS, DHCP and Active Directory on daily basis.
• Build an internal knowledge base with technical documentation, manuals, and IT policies
• Provide end user support at workstation levels as needed.
• Configure systems to meet compliance requirements with GDPR, ITAR and NIST 800.
• After hours support or project work as required.

• Prior experience as a System Administrator, Network Administrator, or similar role
• ITAR Compliance, NIST 800-171 or other equivalent security experience.
• ITIL experience is a plus
• Experience with Windows and Linux operating systems
• What’s Up Gold experience is a plus
• Virtual server management with VMWare

Preferred:

• ITIL Certification
• Industry Security Certifications
• MCSA

Education/Certification

• Bachelor’s degree in Computer Science or related field; equivalent level of education, training, and work-related experience may be considered

• MCSA, VMWare VCP, or CompTIA Server+

Skills & Competencies

Required:

• Technical understanding of DHCP, DNS and Active Directory.
• Ability to create scripts in PowerShell or other languages.

• Ability to manage risk/security and changing direction of projects.

• Strong critical thinking and problem-solving skills with a focus on assessment and resolution of issues
• Ability to analyze problems and formulate alternative/creative solutions to problems

• Ability to effectively communicate both verbally and in writing

• Proficient in multi-tasking, prioritizing, and managing time effectively; can work effectively in high-pressure situations that require clear and sound decisions/actions.

• Strong interpersonal skills; a team player with proven ability to work across functional areas and all levels of the organization

• A high standard in work quality and ability to follow through is a must.
• Dependable and flexible when necessary

At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. Almost 40% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, annual bonus program for all, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are., * Competitive compensation

• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities