IT Support Specialist

• Provide technical support for business applications and technology solutions.
• Perform daily and weekly processing activities within supported applications.
• Manage user security, permissions, and access rights.
• Respond to and resolve incidents and service requests through the support ticketing system.
• Troubleshoot technical issues ranging from simple to complex.
• Maintain accurate ticket documentation, activity tracking, and reporting.
• Follow issues through to resolution while providing timely updates to end users.
• Recommend process improvements and support ongoing service enhancements.
• Assist with system integrations and application support initiatives.
• Collaborate with IT team members, business users, and stakeholders to implement effective solutions.
• Support continuous improvement efforts and other duties as assigned.

This is an excellent opportunity for a technology professional who enjoys problem-solving, customer service, and working in a fast-paced environment where no two days are the same., * Strong customer service orientation with a commitment to delivering exceptional user support.

• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts to non-technical audiences.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Working knowledge of common information technologies, business systems, and software applications.
• Experience supporting ERP systems is a plus., * Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, Management Information Systems, or a related field preferred.
• Equivalent combinations of education, technical training, certifications, and experience will be considered.
• Relevant certifications such as ITIL Foundation, CompTIA A+, Microsoft Fundamentals, or application-specific certifications are a plus.

• Competitive pay based on experience and qualifications
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• 401K Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities
• Stable employment with a growing manufacturing organization
• Opportunities for skills development and career advancement
• Comprehensive safety training and ongoing professional development
• Team-oriented work environment with diverse and challenging projects

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 22 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.