Information Services Supervisor

Duties may include, but are not limited to, the following:

• Supervise and support technical staff, contractors, vendors, and service providers

• Manage and oversee daily operations of enterprise software, hardware, and communication systems, including LAN/WAN networks, data centers, and physical security infrastructure

• Plan and implement system upgrades, maintenance, and support cybersecurity protocols

• Collaborate with City departments, outside agencies, and other stakeholders.

• Provide technical guidance and support to executive management

• Monitor performance, troubleshoot issues, and optimize system functionality

• Uphold ISD standards and ensure alignment with City-wide IT strategies

• Overseeing two teams working at sites across the city

• Provide insight on budget planning and capital improvements

• Perform related duties as assigned

Recruitments may be limited to a specific area of expertise as required by operational needs. The current vacancy’s assignment is focused on technology operations at the Water and Wastewater Divisions. Duties and schedules may vary by assignment, please inquire about specific duties and/or schedules if called upon for an interview.

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and do not assure placement on the eligible list.

Graduation from an accredited college or university with a Bachelor’s degree in business administration, public administration, computer science, electronics, electrical or communications engineering or related field.

AND

Three (3) years of experience in communication or computer systems technology involving the maintenance and operation of complex computer systems hardware and software or communications equipment; which included or is supplemented by, one (1) year of lead or supervisory experience. Lead experience is defined to include assigning, reviewing and coordinating work of subordinate staff.

The complex computer systems hardware and software or communications equipment may include, but is not limited to, any of the following: data center infrastructure, WAN/LAN/MAN networks, and/or access control systems and video surveillance systems.

Additional qualifying experience may be substituted for the required education on a year-for-year basis.

APPLICANTS QUALIFYING WITH EDUCATION MUST ATTACH A COPY OF TRANSCRIPTS (instructions below on how to attach documents). Applications lacking the attachment may be rejected.

ADDITIONAL REQUIREMENTS

The work experience section MUST be completed with detailed duties, dates and weekly hours worked for each title held. Please SPECIFY relevant duties with which you have experience in your application. Resumes will not be accepted in substitute of a completed employment application and will not be used to evaluate minimum requirements. Applications lacking a completed work experience section may be rejected.

The ideal candidate may have experience in network and data center hardware and management tools, network monitoring, end-user devices such as desktops or laptops, microwave systems, and structured cabling systems. Additionally, leading and supervising technical support teams in an enterprise or business environment, can adapt to shifting priorities, and collaborate effectively with other IT supervisors, citywide, to manage technology assets and uphold City standards.

The selected eligible individuals certified will be required to successfully pass a department interview, a Department of Justice fingerprint and an extensive background investigation prior to employment with the City of Fresno.

Possession of a valid California Driver’s License is required. Candidates considered for hire must provide proof of a valid driver’s license and a current copy of their driving record.

THE SELECTION PROCESS

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list. The selection process may consist of the following:

Application Review - Qualifying Only: Applications submitted will be reviewed and a limited number of the most qualified candidates may be invited to the oral examination. The selection will be based upon those applications which demonstrate the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation.

Oral Examination - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate each candidate’s knowledge of: applying and/or monitoring information technology processes and programs; ability to communicate effectively and establish effective working relationships or other topics related to a candidate’s training, experience and qualifications for the position of Information Services Supervisor.

Benefit equal to annual salary with a maximum of $150,000; premium paid by the City., Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the City., $100 per month upon approved certification

HEALTH REIMBURSEMENT ARRANGEMENT (HRA)

Eligible retirees can use the remaining Sick Leave balance, in excess of 240 hours, at 80% of hourly rate and other qualified leave balances, tax free, to reimburse health insurance premiums and other qualified medical expenses.

RETIREMENT - City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other public California systems. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.

DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at

https://www.fresno.gov/personnel/human-resources-support/#tab-1

Please note that the benefits package described above is specific to permanent full-time employees. Employees engaged on a part-time, temporary, limited, or other basis may have different entitlements.

The City of Fresno is the largest city in the San Joaquin Valley and the fifth largest city in California, with a population of more than 545,000 residents. Fresno is the financial core of the San Joaquin Valley, and its economy relies on its large-scale agricultural production. Revitalization of Downtown Fresno’s core and the construction of High Speed Rail are two of many exciting projects that continue to successfully support Fresno’s growing economy., Located in the geographical center of California, Fresno offers many sights. From fertile agricultural fields, an abundance of lakes, and the snowy Sierra Nevada mountain range, the scenic variety in Fresno is large. Fresno also features a diverse selection of dining, shopping, farmers markets, vibrant arts and culture, wineries, as well as a variety of attractions. With 300 days of sunshine a year, the climate in Fresno is the source of its agricultural productivity, and allows year-round recreational activities including sailing, snow and water skiing, fishing, backpacking, and golfing.

Los Angeles is approximately four hours south and the San Francisco Bay Area is approximately three hours north. Fresno is located in proximity to three sites of natural beauty: Yosemite National Park, Kings Canyon National Park, and Sequoia National Park. Residents and visitors alike enjoy these scenes and others, including the Sierra Nevada Mountains and the Pacific Ocean.

Another advantage to living in Fresno is the exceptional housing that is available at lower price levels than California’s other large metropolitan areas. There are four large school districts in the Fresno area: Fresno Unified, Central Unified, Sanger Unified and Clovis Unified. Fresno is the home of California State University, Fresno, as well as a number of other colleges and universities.

The people of Fresno enjoy a wide variety of social, cultural, athletic, educational and recreational activities in an affordable and clean living environment.

City Government

Fresno is a full-service charter city operating under a strong mayor form of government. There are seven Council Members. The Council appoints the City Attorney and the City Clerk. The Mayor is elected at- large and does not serve on the Council, but has veto power over certain actions taken by the City Council. The City Manager, who is appointed by the Mayor, is responsible for appointing all other department heads in the City.