Systems Analyst/Programmer

The Systems Analyst/Programmer is responsible for providing support in maintaining academic and student-facing platforms, including learning management, CRM, and student advising systems. The Systems Analyst/Programmer reports to the Associate Director of Enterprise Support., * Design, develop, and maintain custom scripts, automation workflows, and configurations that extend platform functionality.

• Build and support data pipelines, imports, and batch processes to support enrollment, student success, and academic operations.
• Develop reports, dashboards, and data exports that support operational and strategic decision-making.

Job Duty Name Business Analysis and Project Support Description of Job Duties

• Partner with functional offices to gather, document, and translate business requirements into technical specifications and system configurations.
• Support project planning, testing, and go-live activities for system implementations, migrations, and feature rollouts.
• Conduct user acceptance testing (UAT), troubleshoot defects, and coordinate resolution with vendors and internal teams.

Job Duty Name User Support and Training Description of Job Duties

• Provide Tier 1 and Tier 2 technical support for platform-related issues, serving as a first point of contact for end users while escalating complex issues to vendors or senior technical staff with thorough documentation.
• Approach all support interactions with a customer service mindset, responding with urgency, empathy, and clear communication regardless of issue complexity.
• Troubleshoot system errors, configuration issues, access problems, and integration failures across supported platforms; follow issues through to resolution and communicate outcomes to affected users.
• Maintain a working knowledge of platform roadmaps and communicate relevant updates to functional stakeholders.

Job Duty Name Governance and Documentation Description of Job Duties

• Participate in maintaining technical documentation including system configurations, data dictionaries, integration maps, and process workflows.
• Adhere to IT governance policies, data privacy regulations (FERPA, GLBA), and institutional security standards.
• Participate in change management processes and ensure system changes are properly reviewed, tested, and communicated.

Job Duty Name Third Party Subject Matter Expert Description of Job Duties

• Serve as subject matter expert for mission-critical third-party systems such as document imaging, workflow, and job scheduler systems.

Job Duty Name Miscellaneous Description of Job Duties

• Perform other duties as assigned., Monday through Friday 8am to 5pm with evenings and weekends as necessary to meet departmental goals. Physical Demands

• Ability to occasionally lift up to 20lbs of computer equipment.
• Ability to regularly move about campus actively engage faculty, staff, and potential/current students, as well as attend meetings on campus., UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy). Title IX This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

Applicant Documents

Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. Other Document

Knowledge Skills and Abilities

• Basic SQL knowledge or a demonstrated commitment to developing SQL proficiency within the first year of employment to support troubleshooting and data validation tasks.
• Strong customer service skills with the ability to treat every support interaction as an opportunity to build trust, respond with patience, empathy, and clarity regardless of issue complexity.
• Strong interpersonal skills and a genuine commitment to helping others-this role interacts daily with students, faculty, and staff across the institution.
• Excellent written and verbal communication skills; ability to effectively explain technical concepts in plain language to non-technical users.
• Strong collaboration skills to be able to effectively work with others across departments and skill levels and contribute positively to team dynamics and shared goals.
• Strong attention to detail in configuration, testing, and documentation; ability to effectively catch issues before they become problems.
• Ability to effectively manage multiple support requests while keeping users informed.
• Ability to effectively take Initiative by reporting ready to learn, asking for guidance when needed, and looking for ways to contribute beyond the immediate task.
• Willingness and ability to learn new systems quickly, maintaining top-tier support quality as platforms evolve or are added to the institutional portfolio.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education Bachelor’s Degree in Computer Science, Information Systems, or a related field. Note that up to two (2) years of additional relevant experience may substitute for up to two (2) years of education. Required Work Experience One (1) year of experience working with or supporting technology platforms in an academic, administrative, or customer-facing environment., * Experience with two (2) or more of the following platforms: Canvas, Blackboard/Anthology, Slate, Element451, Salesforce Education Cloud, or EAB Navigate.

• Familiarity with student information systems (SIS) such as Ellucian Banner, Colleague, or PeopleSoft, including experience with data imports/exports.
• Experience in a higher education environment, particularly within enrollment management, academic technology, or student success functions.
• Familiarity with ETL tools, data warehousing concepts, or business intelligence platforms (e.g., Argos, Power BI, Tableau).
• Help desk or technical support experience is strongly welcomed.
• Higher education experience., 3. * This position requires a Bachelor’s Degree in Computer Science, Information Systems, or a related field and one year of experience working with or supporting technology platforms in an academic, administrative, or customer-facing environment. Note that up to two years of additional relevant experience may substitute for up to two years of education. Do you have at least one of the following?
• No
• Yes, Bachelor’s Degree in Computer Science, Information Systems, or related field + 1 year required experience
• Yes,90 college hours toward degree in relevant field + 2 years required experience
• Yes, Associates Degree in relevant field + 3 years required experience
• Yes, 60 college hours in relevant field + 3 years required experience 4. * How many years of professional experience in this field do you have in higher education?

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.