EUC Support Engineer

• Manage, configure and deploy Android tablets using Microsoft Intune.
• Provide first-line support for device, application and connectivity issues.
• Support device life cycle activities including provisioning, refreshes, replacements and decommissioning.
• Prepare, test and issue devices to end users.
• Maintain accurate asset, inventory and CMDB records.
• Support onboarding, floor-walking and rollout activities.
• Escalate complex issues and contribute to service improvements.

We are seeking an experienced EUC Support Engineer (SC Cleared) with Microsoft Intune experience to support a large-scale Android tablet deployment and device management programme., As a successful EUC Support Engineer, you will have:

• Active SC Clearance.
• Experience supporting Android devices through Microsoft Intune.
• Knowledge of Mobile Device Management (MDM) and device life cycle management.
• Strong first-line support and troubleshooting skills.
• Experience with asset management, inventory tracking and CMDB updates.
• Excellent communication and customer service skills.
• Knowledge of Microsoft 365, Entra ID and ITIL processes is desirable.