Desktop Support Technician 2

• Facilitate and assist in supporting the computer needs of university faculty, staff and students, including various hardware and software problems. • Research, recommend, and assist in quoting, upgrading, replacing any computer related equipment/ devices, or implementing new technologies. • Provide documentation for all necessary hardware repair procedures and processes to assist with continuation of work responsibilities and training of student employees. • Evaluate university assets for reuse or disposal to ensure the equipment is used most effectively for the university’s needs. • Maintain a parts inventory for repairs. • Initiate and confirm repair and maintenance billing to ensure receipt of payment. • Facilitate warranty repairs with providers. • Work closely with IT Information Security team on hard drive cloning, drive encryption, and data recovery.

Cellular Devices • Administer the procurement, provisioning, transferring, upgrading, terminating, and end of life of all cellular enabled devices. • Helps users select, order, and set up devices. • Maintains the billing information within the respective vendor portals.

Inventory

• Assist in strategic planning for replacing or upgrading computer related devices as well as implementation of new technologies. • Oversee the asset lifecycle management of hardware. • Prep computer and other supported device operating systems and load standard software. • Preps computers for disposal by removing administrative software and performing necessary data wipes or removals. • Facilitates and oversees disposal of surplus assets in conjunction with selected recycling provider.

Other Duties

• Assist walk-up service desk with hardware and software related incidents and requests affecting faculty, staff, and students.

• Supervise student workers. Interview and recommend for hire student employees pursuant to university and legal guidelines. • Responsible for maintaining the confidentiality of designated information. • Documenting work performed within the IT Service Management System. • Assist with

Required Education: High School Diploma or GED equivalency. Required Work Experience: Three years of work experience in a computer-related support position. Required Licenses and Certifications: A valid driver†s license. CompTIA A+ certification required within 90 days of employment.

Physical Demands:

• Office Environment
• Bending
• Carrying
• Electrical Hazards
• Inclement Weather
• Moving
• Reaching
• Sitting
• Twisting
• Balancing
• Driving
• Lifting
• Pulling/Pushing
• Repetitive movement
• Standing

Additional Education/Experiences to be Considered: Associates Degree or higher in a related field. Additional industry certifications. Dell Certification(s)

Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.