Data & Analytics Lead

The Data & Analytics Lead is the “intelligence engine” for the entire organization. We are already a heavy Power BI shop; your mission is to take our existing footprint to the next level. You will manage our Data Lake (AWS or Azure), scale our Power BI Fabric implementation, and act as a high-speed technical partner for every department-from Sales to Fulfillment. This is a role for a curious, experimental builder who loves solving complex puzzles under tight deadlines and providing the “speed to insight” that keeps our executive team moving., Power BI & Fabric Power-User

• Advance the Stack: Take ownership of a mature Power BI environment. Optimize existing dashboards for performance and design “next-gen” visualizations in Power BI Fabric.
• New Development: Rapidly build and deploy new dashboards that track emerging business initiatives across the organization.
• Deep-Dive DAX: Write and troubleshoot complex DAX and Power Query (M) to ensure our metrics are accurate and performant.

Data Lake Architecture & Management

• Lake Ownership: Manage and optimize our Data Lake environment (AWS or Azure). Ensure data is clean, accessible, and structured for high-performance reporting.
• Cross-Org Integration: Ingest data from disparate sources (Dynamics, Zendesk, Atlassian, and application data) into a unified layer that allows for cross-departmental analysis.
• Experimental Engineering: Be open to testing new tools, connectors, or AI-driven data processing methods to find the most efficient path to an answer.

High-Velocity Ad-Hoc Analysis

• The “Human API”: Act as the primary point of contact for “quick questions” from leadership. You must be able to pivot from a long-term project to a 30-minute deep-dive to answer a pressing business question.
• Cross-Departmental Projects: Manage a rotating queue of projects from different teams. One day you’re helping Finance with billing reconciliation; the next, you’re helping Support track ticket deflection.

Curiosity & Experimentation

• Stay Hungry: Constantly look for better ways to visualize data or automate reporting. We want someone who asks “What if we tried this?” instead of just following a ticket.
• AI Integration: Explore how AI features within the Power BI/Fabric ecosystem (like Copilot for Power BI) can be used to speed up our internal workflows.

Do you have experience in Zendesk?, Do you have a Bachelor’s degree?, * Bachelor’s degree required (Computer Science, Mathematics, Statistics, or related field preferred)

• 3-5 years of experience in a data analytics, BI, or data engineering-adjacent role
• Expert-level proficiency in Power BI, including advanced DAX, Power BI Service administration, and experience with Microsoft Fabric and/or Lakehouse architecture
• Strong hands-on experience with cloud-based data platforms, including AWS (S3, Redshift) and/or Azure (Data Lake, Synapse)
• Advanced SQL expertise with the ability to write complex queries across large, disparate, and legacy datasets
• Demonstrated ability to identify trends, anomalies, and data quality issues proactively (strong analytical and statistical intuition)
• Experience in logistics, sports/entertainment, or high-growth SaaS environments strongly preferred
• Proficiency in Python or R for advanced data manipulation and analysis preferred
• Portfolio or examples of impactful dashboard design that go beyond standard BI reporting (emphasis on storytelling and usability)
• Comfortable working in fast-paced, in-office environments that require real-time collaboration and rapid iteration
• Able to prioritize speed and business needs in time-sensitive situations, balancing “good enough now” vs. “perfect later”
• Technically adaptable and resourceful, with the ability to quickly ramp on new tools across AWS, Azure, and emerging data technologies

4.04.0 out of 5 stars Calabasas, CA $80,000 - $100,000 a year - Full-time, Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Unlimited paid time off
• Happy hour, * Compensation: $80,000 to $100,000 Base Salary & Bonus Eligibility
• Location: Calabasas, CA (HQ), New York City, NY, or Mesa, AZ
• Reports to: COO
• Work Expectations: Role is In-Office, Monday-Friday
• Retirement: 401(k) & Company Match
• Health Benefits: Medical, Dental, Vision & Chiropractic
• Time Off: Unlimited PTO
• Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
• Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
• Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
• Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
• 4.5 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500

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Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

Why Work at TicketManager

At TicketManager, you’ll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.

If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.