Endpoint Support Specialist

• Provide technical support for laptops, mobile devices, printers, and related hardware and software.

• Diagnose and resolve end-user issues involving Windows, Apple, and mobile operating systems.

• Configure, deploy, and maintain endpoint devices for new hires and existing employees.

• Provision and manage Windows devices utilizing Microsoft Autopilot.

• Support mobile device enrollment, management, and security through Microsoft Intune (MDM).

• Track, prioritize, and resolve support requests while meeting established service-level expectations.

• Deliver both onsite and remote support using collaboration and remote-access technologies.

• Assist executives and business leaders with technology-related needs and escalations.

• Support Microsoft 365 applications and other productivity tools.

• Maintain accurate documentation of incidents, resolutions, and device inventory.

• Communicate technical concepts effectively to users with varying levels of technical expertise.

A growing organization is seeking an experienced Endpoint Support Specialist to deliver high-quality technical support across a diverse end-user environment. This role focuses on device lifecycle management, end-user support, system provisioning, and troubleshooting across Windows, Apple, and mobile platforms. The ideal candidate combines strong technical expertise with exceptional customer service skills and thrives in a fast-paced, user-focused environment., * 5+ years of experience in desktop, endpoint, or technical support environments.

• Strong hands-on experience supporting Windows 11 systems and Dell hardware.

• Knowledge of macOS and Apple mobile devices, including iPhone and iPad support.

• Experience with Microsoft Intune for mobile device and endpoint management.

• Familiarity with Microsoft Autopilot device deployment and configuration.

• Experience working within ticketing and IT service management platforms.

• Excellent troubleshooting, analytical, and problem-solving abilities.

• Strong verbal and written communication skills with a customer-centric approach.

• Ability to manage multiple priorities while maintaining a high level of service.

Preferred Qualifications

• Experience supporting enterprise environments with a mix of Windows, Apple, and mobile technologies.

• Familiarity with ITIL concepts and service management best practices.

• Experience working with SysAid or comparable ITSM platforms.

• Previous experience providing white-glove support to senior leadership teams.

Nice-to-Have Skills

• Knowledge of endpoint security and device compliance practices.

• Experience with remote support tools and collaboration platforms such as Microsoft Teams.

• Background in hardware deployment, asset management, and device lifecycle processes.