Application Support Analyst

ECS Recruitment Group

Cheltenham, UK

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.collegerecruiter.com

Tech stack

JIRA Business Software Business Systems Databases Database Queries Middleware Microsoft SQL Server Open Data Protocol Shopify Simple Object Access Protocol (SOAP) SQL Stored Procedures Data Streaming

+10 more

Systems Integration Transact-SQL WooCommerce Sql Optimization Magento Microsoft Business Central Data Management Restful APIs Api Management Servicenow

Job description

We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation’s core business applications, including ERP, CRM, E-commerce, and Back-Office systems.

This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs.

Key Responsibilities

Application Support & Maintenance
Incident, Problem & Change Management
Integration & Data Management

About You

5+ years’ experience in software/application support with strong focus on databases and integrations.
Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).
Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures.
Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.
Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.

Requirements

5+ years’ experience in software/application support with strong focus on databases and integrations.
Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).
Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures.
Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.
Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.