Traveling IT Help Desk Technician

• Provide comprehensive technical support for computer hardware, operating systems (Windows & macOS), and software applications including Microsoft O365.
• Troubleshoot and resolve issues related to computer networking such as LAN, WAN, TCP/IP, DNS, VPNs, firewalls, and network administration tools like Meraki and SonicWall.
• Support mobile devices and peripherals by diagnosing hardware problems and configuring device settings to ensure seamless connectivity.
• Conduct desktop support tasks such as installing updates, configuring user accounts via Active Directory, and managing computer management tools like SCCM.
• Document all support activities thoroughly in ticketing systems such as Autotask or NiajaRMM; communicate clearly with end-users to ensure understanding of resolutions.

Do you have experience in Mobile devices?, * Proven experience providing IT support in diverse environments with a focus on help desk or desktop support roles.

• Strong knowledge of operating systems including Windows (Windows 10/11/Server) and macOS distributions.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to travel frequently between client sites while maintaining high-quality service standards.
• Demonstrated problem-solving skills combined with a proactive approach to identifying potential issues before they impact users. This role is ideal for motivated IT professionals eager to deliver top-tier support across multiple locations while enhancing their technical expertise in a fast-moving environment. Join us in empowering users through innovative solutions and exceptional service!
• Service Vehicle and Fuel Provided

Pulled from the full job description

• Health insurance
• Fuel discount