Salesforce Consultant Agentforce

London

Consulting

fluent:cx

Role

Your new workday:

As a Salesforce Consultant with a focus on Agentforce, you will work at the intersection of service operations and digital transformation. You’ll support a range of clients across industries, guiding them through the entire project lifecycle, from discovery and design to implementation and ongoing optimisation.

Tasks

How you help us make digital transformation tangible:

• Lead or support the implementation of Agentforce solutions tailored to client-specific service processes
• Analyse business and technical requirements to design agent-centric workflows and screen flows
• Configure and optimise Salesforce components including Service Cloud, and Agentforce Accelerators
• Facilitate workshops, discovery sessions, and solution design meetings with clients
• Collaborate with cross-functional teams to deliver high-quality implementations
• Document solutions and contribute to the development of reusable assets and best practices
• Provide user training, post-deployment support, and recommendations for continuous improvement

What you should bring with you:

• 2-3 years of experience working with Salesforce Service Cloud or related service process solutions
• Familiarity with Agentforce or similar Salesforce-native toolkits
• Experience in designing and building screen flows, OmniScripts, and Agent-facing interfaces
• Strong understanding of service operations, contact centre environments, and customer support metrics
• Strong analytical thinking and ability to translate business processes into scalable technical solutions
• Confident communicator with strong stakeholder engagement skills
• Salesforce certifications such as Service Cloud Consultant, or Advanced Administrator are a plus

Work from wherever you’re most productive - at home, in a co-working space, or in our London office.

Plan your working day in a way that fits your life and supports a healthy work-life balance.

Team Events

Connect with your colleagues at regular team events - from London socials to company-wide events across Europe.

Mentorship and development

Grow with us through mentorship and development, supported by experienced colleagues along your career path.

Your health matters - benefit from comprehensive private healthcare coverage.

Generous time off

Enjoy a generous holiday allowance plus additional gifted days off over Christmas.

Home office setup budget

Receive a dedicated budget to equip your home office and do your best work from day one.

Go to application

Sounds like what you’re looking for?

We’re very excited to get to know you, your strengths, and your talents. Use our application form to send us your documents. If you have any questions, feel free to contact us at .

• 2-3 years of experience working with Salesforce Service Cloud or related service process solutions
• Familiarity with Agentforce or similar Salesforce-native toolkits
• Experience in designing and building screen flows, OmniScripts, and Agent-facing interfaces
• Strong understanding of service operations, contact centre environments, and customer support metrics
• Strong analytical thinking and ability to translate business processes into scalable technical solutions
• Confident communicator with strong stakeholder engagement skills
• Salesforce certifications such as Service Cloud Consultant, or Advanced Administrator are a plus

Work from wherever you’re most productive - at home, in a co-working space, or in our London office.

Plan your working day in a way that fits your life and supports a healthy work-life balance.

Team Events

Connect with your colleagues at regular team events - from London socials to company-wide events across Europe.

Mentorship and development

Grow with us through mentorship and development, supported by experienced colleagues along your career path.

Your health matters - benefit from comprehensive private healthcare coverage.

Generous time off

Enjoy a generous holiday allowance plus additional gifted days off over Christmas.