M365 Administrator - Power BI & AI

Wright Technical Services

United States

11 days ago

Apply on www.wayup.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.wayup.com

Tech stack

Microsoft Windows Active Directory Artificial Intelligence Microsoft Azure Cloud Computing Information Systems Windows PowerShell Power BI Microsoft SharePoint AI Platforms Information Technology Virtual Agents

+1 more

Servicenow

Job description

The M365 Cloud Administrator will support the day-to-day administration and troubleshooting of Microsoft 365 and Azure/Entra ID technologies while also contributing to Power BI reporting and emerging AI initiatives., + Support and administer M365 technologies including Exchange, SharePoint, OneDrive, Teams, Azure/Entra ID, MFA, and SSO

Resolve Level III ServiceNow tickets, troubleshoot issues, and support M365 deployments and operational procedures
Use PowerShell for administration, troubleshooting, and automation
Create and maintain Power BI visualizations and reports, ensuring data accuracy and using data to identify and explain trends
Partner with business stakeholders to understand reporting needs and effectively communicate insights to technical and non-technical audiences
Analyze business data to identify patterns, trends, and opportunities, using Power BI to present information in a clear and meaningful way
Support and improve existing Power BI dashboards and reports based on changing business needs
Identify opportunities to leverage AI to improve processes, solve problems, and increase productivity
Support the creation and improvement of AI agents; experience with Claude or similar AI platforms is a plus
Explore and evaluate AI tools and use cases, helping teams apply AI effectively to everyday business and technical challenges
Assist with testing, refining, and troubleshooting AI agents to ensure they provide accurate and useful results
Document solutions, identify process improvements, and provide excellent customer service

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field
5+ years of experience supporting and administering Microsoft 365 technologies
Experience with Active Directory/Entra ID, Exchange, SharePoint, OneDrive, Teams, MFA/SSO, and Azure
Hands-on PowerShell experience
Experience with Power BI focused on reporting, visualization, data accuracy, and business insights
Strong interest in AI and experience using AI tools
Experience with AI agent-building
Strong communication, analytical, troubleshooting, and customer service skills
Microsoft certifications highly preferred