Desktop Support Technician

Mac OS, Bomgar Timelines Apple IOS Scheduling Operations ServiceNow CompTIA A+ Smart Cards Multitasking Communication Microsoft 365 Google Sheets Problem Solving Customer Service Microsoft Office Active Directory Asset Management CompTIA Network+ Deskside Support Google Workspace Microsoft Windows Business Valuation Software Solutions Microsoft Windows 10 IT Service Management Organizational Skills Software Installation Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) Information Technology Infrastructure Library, * Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills.

• Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills.

• Deployment of customer hardware and software.

• Installation and configuration of new machines in a Windows environment.

• Perform IMAC procedures and lifecycle refresh activities.

• Problem Resolution IT support to end users.

• Provide Remote Tool Support.

• Customer Service.

• The support will range from simple to complex system issues and may include VIP support requirements.

• Troubleshoots complex issues.

• Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.

• Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.

• Perform repairs on Apple computer and iOS hardware and software.

• Provide updates in ITSM system to document problem resolution progress and meet SLAs.

• Updates status of queued service requests with the IT service management system.

• Escalates complex problems to upper-level deskside engineers.

• Escalation point for Junior and Mid-level desk side engineers.

• May be assigned to assist in leading small projects and team efforts.

• Conference Room / VTC Setups.

• Travel to various field sites is required, and reliable and independent transportation will be needed., Mac OS Bomgar Timelines Apple IOS Scheduling Operations ServiceNow CompTIA A+ Smart Cards Multitasking Communication Microsoft 365 Google Sheets Problem Solving Customer Service Microsoft Office Active Directory Asset Management CompTIA Network+ Deskside Support Google Workspace Microsoft Windows Business Valuation Software Solutions Microsoft Windows 10 IT Service Management Organizational Skills Software Installation Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) Information Technology Infrastructure Library +0

• Deskside support engineer with a minimum of 7 years of experience providing desk side support, acting as lead engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.

• Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.

• Remote and Deskside Experience troubleshooting hardware and software issues.

• Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting.

• Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration.

• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.

• Need to be able to work independently and as part of a team.

Technical Skills

• Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed.

• Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.

• Troubleshooting Microsoft Windows with latest Windows OS.

• Familiarity with MAC OS.

• Understanding of the MAC OS Imaging process using JAMF preferred but not required.

• Familiarity with ServiceNow a plus.

• Familiarity with Remedy and Service Now a plus.

• Smart cards / PIV cards (general knowledge).

Education, Certifications & Clearance

• Must possess a High School Diploma.

• HDI Technical Support Professional required within six (6) months of employment.

• Certifications desirable but not required include A+, Net+, Secure+, ITIL V4.

• Must be able to obtain a Public Trust Clearance.

Soft Skills

• The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.

• Must have strong customer service skills and be able to multitask between hardware and software solutions.

• We are looking for exceptional organization skills, scheduling, and the ability to document processes.

Other Requirements

• Must be reliable and have independent transportation.

Skills

Desktop, Windows 10, Windows 11, macos, google sheets, Customer service, Technical support, Imaging, Deployment, MS 365

Additional Skills & Qualifications

• Must have excellent communication skills

• must have a reliable form of transportation, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.