Journey-Centric Lead Site Reliability Engineer

We are seeking a highly experienced Journey-Centric Lead Site Reliability Engineer (SRE) with Banking and Financial Services (BFS) domain experience to drive end-to-end reliability, observability, automation, and operational excellence across critical customer and business journeys. This role will lead the design and implementation of modern SRE practices, unified observability platforms, self-healing capabilities, AI-driven operations, and workflow automation to ensure highly resilient, scalable, and intelligent digital services., SRE & Reliability Engineering

· Define and implement enterprise-scale SRE best practices across critical applications and digital journeys.

· Establish reliability frameworks, operational standards, and governance models.

· Drive proactive reliability engineering initiatives to improve system availability, resilience, and performance.

· Lead incident management, postmortem analysis, root cause investigations, and reliability reviews.

Unified Observability & Monitoring

· Design and implement a unified observability strategy encompassing metrics, logs, traces, events, and user experience telemetry.

· Build comprehensive observability dashboards for business and technology stakeholders.

· Implement distributed tracing and end-to-end monitoring across complex microservices ecosystems.

· Define observability standards and instrumentation frameworks across engineering teams.

Log Analytics & Trace Correlation

· Enable unified logs, metrics, and trace correlation capabilities for rapid issue detection and troubleshooting.

· Deploy intelligent correlation engines for root cause analysis.

· Improve Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through observability-driven insights.

· Establish service dependency mapping and journey-centric operational visibility.

Self-Healing & Autonomous Operations

· Design and implement self-healing capabilities using event-driven automation and AI-assisted remediation.

· Develop automated recovery processes for common failure scenarios.

· Create autonomous operational workflows that minimize manual intervention.

· Integrate predictive alerting and automated response mechanisms.

Automation & Workflow Engineering

· Build scalable operational automation frameworks.

· Develop infrastructure, application, observability, and operational workflows using Infrastructure as Code (IaC), Monitoring as Code (MaC), and Observability as Code (OaC).

· Automate deployments, monitoring, remediation, and operational runbooks.

· Reduce operational toil through intelligent engineering solutions.

SLO, SLA & Error Budget Management

· Define and govern measurable Service Level Objectives (SLOs), Service Level Agreements (SLAs), and Error Budgets.

· Partner with engineering and business teams to align reliability targets with customer expectations.

· Establish service maturity metrics and reliability scorecards.

· Drive data-driven operational decision-making through reliability KPIs.

Network & Platform Reliability

· Apply deep understanding of:

o Understanding of network layer to troubleshoot critical bandwidth/latency issues

o No need to pass all these:

o TCP/IP

o DNS

o Load Balancing

o CDN

o API Gateway architectures

o Service Mesh technologies

o VPC and cloud networking

· Troubleshoot complex network performance and availability issues.

· Ensure end-to-end reliability across cloud and hybrid environments.

AI Ops & AWS AgentCore

· Implement and operationalize AI Ops platforms and autonomous operations capabilities.

· Leverage AWS AgentCore to build intelligent operational agents for functions like:

o Incident response

o Root cause analysis

o Predictive remediation

o Capacity forecasting

o Automated operational workflows

· Drive adoption of GenAI-powered operational intelligence across the enterprise.

The ideal candidate combines deep SRE expertise with strong platform engineering, cloud operations, networking, observability, and AI Ops experience, with a particular focus on AWS AgentCore-powered operational intelligence and autonomous operations.