Salesforce Marketing Cloud Technical Specialist

Salesforce Marketing Cloud Technical SpecialistWe are looking for a hands-on Salesforce Marketing Cloud (SFMC) Technical Specialist to manage and support the platform, troubleshoot operational issues and improve existing reports, integrations and processes.Key Technical Requirements:Hands-on knowledge of SFMC architecture, data models and core studios (Email Studio, Journey Builder, Automation Studio, Contact Builder, Web and Mobile Studio)Ability to build, automate and maintain automations, data integrations and cross-channel journeys (email, SMS, push)Working knowledge of platform maintenance, releases and performance/consumption optimizationExperience reviewing platform consumption reports, identifying potential issues, and implementing corrective actionsGood understanding of security best practices and permission management.Experience in incident troubleshooting, root-cause analysis and resolution within SFMCExperience managing contacts in SFMC (bulk contact deletion, subscription/unsubscription processes)Comfortable with edge cases such as org-level suppression list configuration, triggered send failures, automation failures and AMPscript errorsTroubleshoot technical issues and provide technical support to functional usersWorking knowledge of SQL, AMPscript and/or Server-Side JavaScript (SSJS); basic understanding of HTML, CSS, and responsive email designExperience troubleshooting email and SMS delivery issuesSalesforce Marketing Cloud Developer or Administrator certification (or equivalent) certifications are preferredResponsibilities include platform maintenance and monitoring and small-scale optimizations, consumption reports, data and contact management, bulk contact deletion, audits/compliance, user access control, incident resolution, troubleshooting, decommission of unused components, and bug fixing for existing SFMC solutions.Languages: Spanish & English

Salesforce Marketing Cloud Technical SpecialistWe are looking for a hands-on Salesforce Marketing Cloud (SFMC) Technical Specialist to manage and support the platform, troubleshoot operational issues and improve existing reports, integrations and processes.Key Technical Requirements:Hands-on knowledge of SFMC architecture, data models and core studios (Email Studio, Journey Builder, Automation Studio, Contact Builder, Web and Mobile Studio)Ability to build, automate and maintain automations, data integrations and cross-channel journeys (email, SMS, push)Working knowledge of platform maintenance, releases and performance/consumption optimizationExperience reviewing platform consumption reports, identifying potential issues, and implementing corrective actionsGood understanding of security best practices and permission management.Experience in incident troubleshooting, root-cause analysis and resolution within SFMCExperience managing contacts in SFMC (bulk contact deletion, subscription/unsubscription processes)Comfortable with edge cases such as org-level suppression list configuration, triggered send failures, automation failures and AMPscript errorsTroubleshoot technical issues and provide technical support to functional usersWorking knowledge of SQL, AMPscript and/or Server-Side JavaScript (SSJS); basic understanding of HTML, CSS, and responsive email designExperience troubleshooting email and SMS delivery issuesSalesforce Marketing Cloud Developer or Administrator certification (or equivalent) certifications are preferredResponsibilities include platform maintenance and monitoring and small-scale optimizations, consumption reports, data and contact management, bulk contact deletion, audits/compliance, user access control, incident resolution, troubleshooting, decommission of unused components, and bug fixing for existing SFMC solutions.Languages: Spanish & English