IT Specialist

• Engineering Specialist II responsible for hands-on technical support, troubleshooting, and engineering-related services.
• Supports engineering systems, workstations, storage devices, and technical equipment.
• Diagnoses and resolves hardware, software, operating system, connectivity, storage, and file system issues.
• Works in a fast-paced environment supporting engineering and business operations.
• Requires strong technical aptitude, problem-solving skills, communication, customer service, and the ability to work independently and collaboratively., * Provide hands-on technical support for engineering systems, workstations, storage devices, and related equipment.
• Troubleshoot and resolve hardware, software, operating system, connectivity, storage, and file system issues.
• Install, configure, maintain, and support Windows, Mac OS, and Linux systems.
• Perform system imaging, software deployments, upgrades, and patch management.
• Troubleshoot file systems, storage configurations, and RAID environments.
• Document technical issues, troubleshooting steps, solutions, procedures, and best practices.
• Collaborate with cross-functional teams to identify, analyze, and resolve technical challenges.
• Follow established processes and procedures while maintaining quality and accuracy.
• Provide technical assistance and customer service to internal stakeholders.
• Maintain equipment inventory and ensure proper handling of technical assets.
• Support engineering labs, testing environments, and technical operations.
• Participate in continuous improvement and process enhancement initiatives.
• Perform hardware diagnostics and system performance analysis.
• Develop and maintain troubleshooting guides and technical documentation.
• Follow all safety, security, and compliance requirements.

• Associate degree in Engineering, Information Technology, Computer Science, or a related technical field, or equivalent education and experience.
• Minimum 2+ years of hands-on technical experience in IT, engineering, or a related technical environment.
• Strong technical troubleshooting and problem-solving skills.
• Strong analytical and diagnostic abilities.
• Experience supporting Microsoft Windows, Apple Mac OS, and Linux operating systems.

• Basic understanding of file systems:

• FAT
• NTFS
• HFS+
• APFS
• EXT
• Basic understanding of RAID technologies, including RAID 0 and RAID 1.
• Familiarity with storage systems and data management concepts.
• Knowledge of hardware diagnostics and system performance analysis.
• Experience documenting technical procedures and troubleshooting guides.
• Strong written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Ability to work independently with minimal supervision.
• Ability to work effectively as part of a team.
• Strong attention to detail and organizational skills.
• Good adaptability and time-management skills.
• Strong initiative and accountability.
• Customer-focused approach.
• Relevant certifications such as CompTIA Network+, Security+, CISSP, Microsoft 365, CEH, CHFI, or AWS are preferred.
• Ability to sit and stand for extended periods while working at a computer workstation.
• Ability to bend, reach, and handle technical equipment.
• Ability to lift and move equipment weighing up to 40 pounds.

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.