Knowledge Management Technician

Title: Senior Knowledge Management Specialist Organization: Strategic Operational Solutions Location: Ashburn Description: Brief Overview of Position:Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Knowledge Management Technician role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility. STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference. Primary Responsibilities:The Senior Knowledge Management Technician leads development, governance, lifecycle management, and optimization of USPTO knowledge articles supporting Service Desk, APR, UCC, and self-service operations. Additionally, in this position you will:Develop and maintain enterprise knowledge articles.Perform knowledge quality reviews.Support AI-enabled knowledge management initiatives.Conduct knowledge audits and lifecycle reviews.Coordinate with service owners and technical teams.Drive self-service content improvements. Qualifications:Five (5) years of knowledge management experience.Experience with ServiceNow Knowledge Management.

Skills: Artificial Intelligence (AI), Auditing, Capability Maturity Model Integration (CMMI), Customer Support/Service, Government, ISO (International Organization for Standardization), ISO 9001, Knowledge Audits, Knowledge Management, Operational Strategy, ServiceNow, Technical Support

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