SuccessFactors Systems Specialist

• Act as the technical and functional lead for SAP SuccessFactors, ensuring the platform meets business, security, compliance, and operational requirements.
• Own the administration, configuration, maintenance, and optimisation of SuccessFactors modules in accordance with business requirements and SAP best practice.
• Define and maintain the SuccessFactors roadmap in partnership with HR stakeholders, Enterprise Architecture, and service owners.
• Lead system enhancements, continuous improvement initiatives, and adoption activities across the SuccessFactors platform.
• Manage SuccessFactors releases, evaluating new functionality and coordinating testing, communication, and deployment activities.
• Support integrations between SuccessFactors and associated enterprise applications, ensuring data integrity and operational resilience.
• Lead data migration, validation, reconciliation, and data quality initiatives across the HR technology landscape.
• Act as an escalation point for complex incidents, service requests, and problem investigations.
• Administer role-based permissions and security models, ensuring compliance with audit, governance, and data protection requirements.
• Support internal and external audits and maintain evidence of compliance with relevant policies and regulations.
• Develop and maintain system documentation, knowledge articles, training materials, and support procedures.
• Provide expert advice and guidance to HR teams, managers, employees, and system administrators.
• Manage relationships with SAP and third-party support providers, escalating issues and influencing service improvements.
• Lead testing activities including unit testing, system integration testing, user acceptance testing, and regression testing.
• Mentor junior team members and contribute to capability development within the wider IT Operations function.
• Support HR transformation programmes, acquisitions, divestments, and organisational change initiatives affecting HR systems.
• Identify opportunities for automation, process standardisation, and employee experience improvements.

• Minimum 5 years’ experience supporting and administering SAP SuccessFactors in a complex enterprise environment.
• Demonstrable expertise in SuccessFactors configuration, administration, support, and continuous improvement.
• Experience working across one or more SuccessFactors modules, preferably Employee Central and Talent Management solutions.
• Proven experience managing SuccessFactors releases, upgrades, testing, and deployment activities.
• Experience of HR system integrations, data migration, and data quality management.
• Experience engaging with HR stakeholders and translating business requirements into system solutions.
• Experience working with external vendors, implementation partners, and SAP support services.
• Good understanding of HR processes and employee lifecycle management.
• Experience operating within regulated or governance-driven environments.
• Degree-level qualification or equivalent professional experience.

Key Capabilities/Knowledge:

• Deep technical and functional expertise in SAP SuccessFactors and HR technology platforms.
• Strong understanding of SuccessFactors architecture, security models, role-based permissions, business rules, workflows, MDF objects, and integration frameworks.
• Experience supporting multiple SuccessFactors modules such as Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Learning, Succession, and People Analytics.
• Knowledge of SuccessFactors release management and SAP product roadmaps.
• Strong understanding of HR processes and data structures.
• Experience with SuccessFactors integrations, middleware technologies, APIs, and data migration activities.
• Knowledge of GDPR, audit controls, security governance, and HR data management principles.
• Ability to translate HR and business requirements into scalable technical solutions.
• Strong stakeholder management skills across HR, IT, suppliers, and leadership teams.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Experience driving platform adoption, process improvement, and organisational change.
• Understanding of ITIL-aligned service management disciplines.

Desirable:

• Relevant SAP SuccessFactors certifications highly desirable.
• ITIL certification desirable.