Autoline Support Analyst

Autoline Support Analyst (Part-Time, Hybrid)

Our client is looking for an experienced Autoline Support Analyst to play a key role in supporting and enhancing the Autoline Dealer Management System (DMS) used across the business.

This is a part-time, hybrid position, offering the flexibility of remote working for most of the week, with occasional on-site collaboration at Coventry when required.

The Role

As an Autoline Support Analyst, you’ll act as a vital link between IT, business users and third-party suppliers. You’ll help ensure the smooth day-to-day operation of the Autoline system, maintain high data quality and support system users while contributing to wider projects and system improvements.

What You’ll Be Doing

• Managing user access and security requests within Autoline, including new starters, changes and leavers
• Providing second-line technical support, troubleshooting issues and ensuring timely resolution
• Working closely with external suppliers to escalade and track system issues through to completion
• Maintaining accurate records within internal and supplier ticketing systems
• Carrying out key data maintenance activities to support system accuracy and business operations
• Supporting period-end processes across financial modules
• Contributing to project work by sharing system expertise, coordinating communications and supporting delivery milestones

What We’re Looking For

• Proven experience in IT support or application support
• Strong problem-solving skills with excellent attention to detail
• Confidence working with data and maintaining system integrity
• Hands-on experience supporting the Autoline Dealer Management System
• Background in automotive retail, dealership or related environments
• IT certifications such as ITIL, CompTIA or Microsoft

Skills That Will Help You Succeed

• Clear and confident communication with both technical and non-technical stakeholders
• Ability to juggle multiple priorities in a fast-paced environment
• Strong collaboration skills and a customer-focused mindset
• Familiarity with IT service management tools and ticketing systems

Working Pattern & Location

• Part-time: 3 days per week (Tuesday to Thursday), contract
• Hybrid: Predominantly remote, with occasional on-site visits for meetings or collaboration
• Location: Coventry (UK)

Seniority level: Mid-Senior

Employment type: Part-time

• Proven experience in IT support or application support
• Strong problem-solving skills with excellent attention to detail
• Confidence working with data and maintaining system integrity
• Hands-on experience supporting the Autoline Dealer Management System
• Background in automotive retail, dealership or related environments
• IT certifications such as ITIL, CompTIA or Microsoft, * Clear and confident communication with both technical and non-technical stakeholders
• Ability to juggle multiple priorities in a fast-paced environment
• Strong collaboration skills and a customer-focused mindset
• Familiarity with IT service management tools and ticketing systems