Business Analyst / Business Consultant-B2B Commerce

SkillNet Solutions is hiring a Business Analyst / Business Consultant to lead discovery and requirements definition for complex B2B ordering and commerce implementations. This role sits at the center of our client engagements - running discovery workshops directly with client stakeholders, translating business needs into functional requirements, and partnering closely with technical delivery teams through build and deployment. The ideal candidate has hands-on experience with B2B commerce platforms and a strong grasp of the ordering complexity found in made-to-order, engineered-to-order, industrial manufacturing, wholesale distribution, and life sciences environments. Key Responsibilities

• Lead client-facing discovery workshops to elicit, challenge, and validate B2B commerce and ordering requirements across sales, operations, and IT stakeholders.
• Translate complex B2B ordering scenarios - configured products, contract pricing, quote-to-order workflows, approval hierarchies, and account-based catalogs - into clear, structured functional requirements.
• Partner directly with technical architects and delivery teams to ensure requirements are implementable, and remain engaged through design, build, and testing to resolve ambiguity as it surfaces.
• Produce discovery deliverables including current-state/future-state process maps, functional requirements documents, user stories, and gap/fit analyses against the target platform.
• Advise clients on B2B commerce best practices specific to their industry - made-to-order and engineered-to-order configuration logic, industrial distribution ordering patterns, wholesale account structures, or life sciences compliance and ordering constraints.
• Support solution scoping and estimation during presales, including SOW input and workshop planning for prospective engagements.
• Identify downstream risks or scope gaps early and escalate proactively to engagement leadership.

• 5+ years as a Business Analyst or Business Consultant on B2B commerce or B2B ordering platform implementations.
• Direct, hands-on experience with at least one of the following platforms: Spryker, Shopify (Plus/B2B), SAP Commerce Cloud, Kibo, or a comparable enterprise B2B commerce platform.
• Demonstrated experience leading client discovery workshops independently, including agenda design, stakeholder facilitation, and synthesis of findings into requirements.
• Proven track record developing functional requirements in close, ongoing collaboration with a technical delivery team - not requirements handed off and forgotten.
• Domain exposure to at least one of: made-to-order or engineered-to-order manufacturing, industrial manufacturing/distribution, wholesale, or life sciences commerce.
• Strong working knowledge of B2B commerce constructs: complex pricing and contracts, punchout/procurement integration, account hierarchies, approval workflows, and configure-price-quote (CPQ) concepts.
• Excellent written and verbal communication skills, with the ability to operate credibly in front of client VP- and director-level stakeholders.

Preferred Qualifications

• Experience across more than one of the named platforms (Spryker, Shopify, SAP Commerce, Kibo).
• Prior consulting or systems-integrator experience, versus in-house/brand-side only.
• Familiarity with ERP integration points relevant to B2B ordering (SAP, Oracle, NetSuite, or similar).
• Exposure to Agile delivery methodologies and backlog/user story management tooling (Jira, Azure DevOps).
• Prior experience supporting presales activities - discovery-stage scoping, SOW input, or solution estimation.

Engagement Details

• Reports into SkillNet’s Client Engagement organization (Strategic Consulting / Global Presales).
• Client-facing role with travel as required by active engagements.
• Immediate start - candidate should be available to begin an active client discovery engagement with minimal ramp time.