System Administrator

Basic understanding of IT systems, including servers, networking, and workstations.

Ability to perform fundamental troubleshooting across hardware and software environments.

Familiarity with IT ticketing systems for tracking and resolving support requests.

Exposure to change management processes within an IT operations framework.

Awareness of monitoring and alerting tools used to maintain system health.

Strong customer service skills with the ability to explain technical concepts in simple terms.

Must demonstrate a professional demeanor and maintain a presentable appearance when interacting with customers.