Senior Business Program Manager, AI Transformation & Business Innovation

The AI Transformation & Business Innovation team is helping reshape howourglobal commercial organizationoperatesin the era of AI. Our mission is to move beyond isolated productivity gains and drive systemic transformation across people, processes, data, operating rhythms, and customer engagement.

We are seeking an experienced Senior Business Program Manager, AI Transformation & Business Innovation to lead high-impact transformation initiatives that help scale AI adoption, accelerate business outcomes, and build repeatable capabilities across a global organization.

This role sits at the intersection of strategy, innovation, operational excellence, and execution. You will work across business leaders, engineering teams, operations teams, and field organizations toidentifyopportunities, design scalable programs, and drive measurable business impact. Success requires the ability to bring structure to ambiguity, influence at all levels of the organization, and turn vision into operational reality.

TheSmall&Medium Enterprises and Channel (SME&C)organizationfocuses on serving400M small and medium enterprise customersgloballythrough digital sales managed accounts, field specialist teams, demand response motions, and a broad partner network. The mission of Global Sales Enablement & Operations (GS&O) within SME&C is to accelerate our customers’ AI transformation and growth by delivering global GTM strategy & execution, driving customer success, fostering execution at scale, and transforming SME&C into the world’s leading AI frontier salesforce.

Why This Role Matters

This role will help define how a global commercial organization evolves from AI experimentation to AI-enabled business transformation. The successful candidate will play a key role in creating new operating models, accelerating adoption of emerging capabilities, and helping leaders realize measurable business value from AI at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Asemployeeswe come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead complex, cross-functional transformation programs that accelerate AI adoption and modernize business processes across a global organization.

• Partner with senior leaders toidentifyopportunities for innovation, define business cases, prioritize investments, and translate strategicobjectivesinto executable roadmaps.

• Design and implement scalable operating models, governance frameworks, and adoption strategies that drive consistent execution across regions, business groups, and functions.

• Define success criteria, key performance indicators, and measurement strategies to quantify business impact, adoption, productivity gains, and transformation outcomes.

• Lead stakeholder engagement and change management efforts, building executivealignmentand driving organizational readiness for new ways of working.

• Leverage data, business intelligence, and qualitative insights toidentifyopportunities, evaluate outcomes, and continuously improve programs.

• Partner with technical, product, and business teams to operationalize AI solutions, agentic experiences, and workflow innovations that create measurable customer and employee value.

• Establish and lead rhythms of business, executive reporting, communications, and governance processes that ensure accountability and successful execution across stakeholders.

• Bachelor’s Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
• OR equivalent experience.

Additional or preferred qualifications

• Experience leading enterprise-scale business transformation, digital transformation, AI transformation, or operational excellence programs.

• Understanding of AI, automation, Copilot, agentic workflows, business process redesign, or modern productivity technologies.

• Demonstrated success driving change across large matrixed organizations.

• Experience building executive-ready business cases, success metrics, dashboards, and operating reviews.
• Demonstrated ability to analyze complex situations, synthesize ambiguous information, and develop strategic, data-driven recommendations.

• Proven ability to communicate complex ideas through compelling storytelling while building trusted relationships across stakeholders at all levels.

• Proven ability to influence without direct authority and drive alignment across multiple organizations.
• Views transformation primarily as a business imperative, leveraging technology as an enabler to drive strategic outcomes.
• Demonstrates the ability to integrate strategy, execution, change management, and performance measurement into cohesive transformation programs.
• Excels in navigating ambiguity, creating clarity, alignment, and direction across stakeholders.
• Balances innovation and growth opportunities with strong operational discipline and execution excellence.
• Applies a global perspective while delivering measurable, near-term business impact and sustainable results.
• Builds scalable, repeatable capabilities and operating models that drive long-term organizational success.